Date rules timestamp for UTC+8 time zone for Service request
Hi,I am new to IC webclient. Time zone settings for Server OS, STZAC Settings and SU01 user settings are also in UTC+8 time zone only. Problem Descrption: I am getting the problem in displaying the...
View ArticleRe: Date rules timestamp for UTC+8 time zone for Service request
Hi Kiran, Time zones are based on the reference variables of the date profile ( ex: Business partenr, Customer, User ). Path to maintain the Timezones is SPRO-> SAP Netweaver->basic...
View ArticleRe: Date rules timestamp for UTC+8 time zone for Service request
Hello Kiran it is a standard SAP concept ( and a very good one):- different users may work on the sames SAP CRM system- these users may work on different place in the world- by the way we need to...
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Re: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
I missed that U're right. It's there.If I want to enhance the code there, I create a copy of the class (similar to ORDER_SAVE)?
View ArticleRe: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Hi , No you do not need to copy that class only enhance that component and then enhance required view.I would suggest you to create new discussion for that.Because it is old and answered discussion so...
View ArticleRe: Automatic updation of Call Lists due to customers orders
Hello, Evgeny! The business scenario is: employees creating new clients (business partners) like every minute (we have a lot of orders). I have to create a few call lists where new clients should be...
View ArticleRe: Date rules timestamp for UTC+8 time zone for Service request
Thanks a lot for the replay. Yeah, this is a standard feature. I have implemented the time conversion in GET_TIMESTAMP_FROM method of that attribute for UTC+8 time zone. Now, issue is resolved....
View ArticleCall attached data is not working in CRM webui
Hello Sap Crm Call center Experts, We have a requirement to display CAD (call attached data ) to CRM IC WebClient for incoming call. When a in bound call comes to customer representative,he can see...
View ArticleRe: Call BI report passing parameters
Hello, Marco. Have you checked wiki page SAP Community Network Wiki - CRM - Context Specific display of BI Reports on Account Assignment B...? PS: Also wondering is the SAP CRM Interaction Center space...
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Re: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Ok. Thank you for the answers
View ArticleAgent Workmode READY even though Session timeout
Hello experts, We are on SAP CRM 7.0 and having one issue when the CRM session inactive for some time.. Scenario: Call is routed to an agent, who is in ready status, but his/her SAP Web IC is timeout...
View Articlehow get business partner instance in a badi
Good morning, I have a class CL_CRM_GEN_UI_BI_UTIL and I need to get the Business partner confirmed in the IC client. There is a Class to get the instance of the Business Partner object to take the...
View ArticleRe: Call BI report passing parameters
Thanks you Andrei, I resolved my self using the parameters:...
View ArticleRe: how get business partner instance in a badi
Hello, Marco. According to SAP Community Network Rules of Engagement please do the search first. For instance How to read the BOL of confirmed BP on IC?
View ArticleRe: how get business partner instance in a badi
Ok thanks you Andrei, I Read the engage rules. I already tried to get the BP like in the post mentioned, but when i do the instruction: lv_context = cl_crm_ui_data_context_srv=>get_instance( ).I get...
View ArticleRe: how get business partner instance in a badi
Marco, Where do you get such a message? If in the debugger then skip it. The main goal to get lo_gdc there. Is it initial after get_instance call?
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Re: how get business partner instance in a badi
I'm sorry, but know it works, using lv_context = cl_crm_ui_data_context_srv=>get_instance( ).. Probably I confused the exception.. ThanksMarco
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Re: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Hi Harish, I added the custom code, but now, if I'm in another screen and I push the "End" button, it doesn't execute the "old" code.Shouldn't it execute the "old" code + my code? I followed:...
View ArticleRe: Alerts: subscription to 'BPConfirmed' unsuccessful?
Hi Arto! Thank you for the note. It helped me also 6 years later too.
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Re: Clear Custom messages when End Button is clicked on IC Screen in CRM 6.0
Hi Harish, I added the custom code, but now, if I'm in another screen and I push the "End" button, it doesn't execute the "old" code.Shouldn't it execute the "old" code + my code? I followed:...
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