Dear All,
Can we add our own items under 'Assigned to " in IC INBOX ? in Standard we have 'me' and 'Mygroup' and both are dependent on Configuration wherein we can assign Partner function against 'Responsible employee' and 'responsible Group .
In the Inbox Profile , Extended search is marked as 'Unknown' .
Now when i access INBOX -> Assigned to -> I can see drop down values as Me , My group and some of the Organizational Units (O) which have position and agent assignment under them. not all the Org units are displayed in the drop down , but as i mentioned only org units. which have Position and agents assigned. whats the cause of this? If i remove the position under the org unit in org model, then same is not available in the INBOX ASSIGNED To field.
Any clues will be highly appreciated.
Thank you
Best Regards
Sweta.