Ready / Not ready button in inactive with all configurations in place

Hello All ,

we have a CTI setup , CRM integration with Genesys. We done all the configurations from CRM side and we also tested the RFC connection and it is working fine.

But if i login to IC Webclient , i see Ready / Not Ready buttons are in grayed out mode . I also checked the previous posts and the relevant notes related to this issue , but nothing i find relevant (all settings are in place as per the notes) . (we are using CRM 7.0 EHP 2)

Im also pasting the trace below

<?xml version="1.0" encoding="utf-8" ?> 

</IHTTPNVP>

</IHTTPNVP>

</IHTTPNVP>

</IHTTPNVP>

</IHTTPNVP>

</STRING_PROPERTIES>

</IHTTPNVP>

</IHTTPNVP>

</IHTTPNVP>

</SAM_PROPERTIES>

</MESSAGE_CONTENT>

</asx:values>

</asx:abap>

Please provide me the settings that are missed or need to be done to correct this.