Re: Complaint Txn Type not visible
Hi Sweta, check KBA 1770103 which helps to identify the root cause if a Z-transaction is not shown in the transaction type popup. Best regardsSigrid
View ArticleRe: Table where Note in Activity is stored
Hello, Vinutha. The thread is two years old. No need to ask not relevant question in here. Please start your own discussion.
View ArticleRe: Complaint Txn Type not visible
Hi Sigrid, Thanks a lot for the KBA link which has clear explanation. Also where can we find list of all KBA's on CRM ? i found similar link for SRM "...
View ArticleChange Workmode when Email comes in & accepted
Dear Gurus, A little background about me - I am a SAP ABAP professional with no exposure to CRM and helping one of my friend's organization who is integrating GPlus adapter with CRM using SAP ICI. The...
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Re: Complaint Txn Type not visible
Hi Sweta, the list is very helpful, I agree, it would be great to have such a list for CRM as well. Actually KBAs are also returned during notes search in service marketplace, if you have a user...
View Articlecustomer fields in edit mode
Hi All, I am facing an issue where customer fields are in display mode in development client while it is showing in Edit mode in quality. I have checked the component and it is standard one...
View ArticleRe: customer fields in edit mode
Hi Lalit, Are you using multiple clients in Dev system. if you configure Custom field in Change mode in one client and that might be transported to Quality. if you do client copy to the testing client...
View ArticleRe: Change Workmode when Email comes in & accepted
Dear Gurus, Any of your help will be really appreciated. Or if it is something that is basic and easily managed, please let me know and that would also be of great help. Thank you,Yogam.
View ArticleRe: CTI: Phone integration between Cisco Voice system and SAP CRM 7.0
Hi,how did you finally solve this? We also want to connect SAP CRM 7.0 to Cisco UCCX and are struggeling in getting the right interface application. Thanks and best regards,Volker
View ArticleReady / Not ready button in inactive with all configurations in place
Hello All , we have a CTI setup , CRM integration with Genesys. We done all the configurations from CRM side and we also tested the RFC connection and it is working fine. But if i login to IC...
View ArticleMultiple queues in CRMM_IC_MCM_CCADMX
Hello All , Iam configuring CTI setup , I have 2 queries related to the requirements : a) I have multiple queues to add in under telephony channel in CRMM_IC_MCM_CCADMX transaction. Is there any...
View ArticleRe: Connecting Telephone with SAP CRM IC(Interaction center)
Hi Pulkiy, Apparently i am in the same shoes as you were earlier . I need to integrate the SAP CRM 7 with the telephone systems. Have you got any information or knowledge to share on this., Thanks...
View ArticleRe: Reg ERMS SET UP
Hi Reshma, Could you please let me know What would be the mail Id for users who would be working on the incoming Mails as I tried to send a mail to my e-mail from user1 in sap system I had not...
View ArticlePersonalize link on the IC Web Header
Hi I want to know how I can remove/ hide personalise, news, system message and log off links in crm 7.0, Ehp 1.0 IC Web header screen.I should be able hide/remove them individually. For example if I...
View ArticleRe: Reg ERMS SET UP
Hi, just one further remark. I think the configuration guide C4B: CRM Interaction Center - E-Mail Settings is from SAP CRM Best Practices Guide is very helpful to set up ERMS. E.g. Release 702 ->...
View ArticleRe: Cancel Button not clearing out previous records in CRM IC 7.0
Good morning John. I see in your post you refer to the red X (cancel button) in the account ID screen. We are having issue with that disappearing. I've found no OSS notes about this. Do you have a clue...
View ArticleCRM 2007 SP Upgrade and CTI Impact
Hi Friends We are currently on CRM 2007 with the following 2 component Support Packs:BBPCRM 600 Patch 4CRMUIF 600 Patch 4 We have a CTI connectivity in the IC Web client with Avaya and...
View ArticleRule policy for IC Web UI Alert
Hello Experts, We have a requirement to set up an alert in EIC(Employee Interaction Center) Web Client UI screen. When an Employee is confirmed by clicking on the Confirm button in the Employee...
View ArticleSAP CRM IC integration with AVAYA
Hello Experts, Need your valuable suggestions for SAP CRM IC Web integration with AVAYA telephony.I am completely unaware of this integration. I request you all to throw some light in this aspect....
View ArticleRe: Identification of accountS for incoming call
Hello Andrei, Arun, thank for fast reply. Both suggestions were helpful!! Regards,Dirk
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