Re: TREX for searching in Interaction Center
Hello Andrei, thanks for your answer. I'm still looking forwward to get some answer about constraints and using trex for agent inbox.
View ArticleIdentification of accountS for incoming call
Hello everybody, we are operating IC with CTI. Business partners get identified by incoming calls. Our objective for incoming calls is, to get a list of accounts, which could match to the phone number,...
View ArticleRe: TREX for searching in Interaction Center
If you already have a TREX server available, this is an option. If i'm correct you need TREX 7.1 in combination with CRM 7.0. Another option to speed up the business partner search for account...
View ArticleRe: Complaint Txn Type not visible
Hi Sweta, Please check in the Business Role if you have maintained the generic Op mapping for same. Regards,Pratyasha Shishodia
View ArticleRe: Complaint Txn Type not visible
Hi Pratyasha, Thanks for the update, Can u help in identifying the OP ? It wud be of gr8 help ThnxSweta.
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Re: Identification of accountS for incoming call
Hello, Dirk. As far as I understood, you'd like to fire a search with incoming phone number? When the call has just arrived to the agent and has not been picked up yet? Am I right? Generally the search...
View ArticleRe: Complaint Txn Type not visible
Hello Sweta, Entry in generic outbound plug mapping for UI object (e.g., BT120_CPL:Create) and target ID/logical link needs to be maintained in your navigation bar profile assigned to your business...
View ArticleBusiness Partner from crm to ecc
Hi everyone, I am doing the test based on the material from crm best practice---C71 C01 B09 C03. My question is: After doing R3AM1, what should I do next step? And how to check the data in ECC?...
View ArticleIntegrating SAP CRM7.0 EHP2 and Groupware Platforms
Dear Expert, We are considering to implement groupware inergation with CRM7.0 EHP2. And then transfer account, contact, task, activity between CRM and Outlook.Also receive email in CRM and send email...
View ArticleRe: Integrating SAP CRM7.0 EHP2 and Groupware Platforms
Hi Hedy, In Service Market place customization doxs available https://websmp105.sap-ag.de/support RegardsBhargavi
View ArticleERP Order within CRM Web IC driven by ship-to
We have a requirement to create ERP Orders within a CRM based Interaction Centre (SAP CRM 7.0 Ehp1). When creating the order the user should be presented (within the order) with the order history of...
View ArticleAuto Confirm of BP following Push Item
Hi All I have a requirement for a business partner to be auto confirmed for interaction following the push of a service ticket from BCM... Using the business process push, I am pushing a service ticket...
View ArticleBlocking an Outbound email address in SAP CRM WEB IC OR GUI ?
Respective All, Scenario 1---------------In SAP CRM WEB IC (7.0), we are working on EIC (Employee Interaction Center) which is a part of SSC (Shared Service Center). I would like to BLOCK an individual...
View ArticleRe: Blocking an Outbound email address in SAP CRM WEB IC OR GUI ?
Hi Conte, I am not sure if there is any standard configuration to block outbound email addresses. I would be surprised if there is any. May be you can acheive this functionality by extending ERMS. The...
View ArticleRe: Auto Confirm of BP following Push Item
Hi Gavin, You can try spro-crm-ic web client-master data-define account identification profiles-auto continue. I can see that action item routing is not maintained as a channel type. So try checking...
View ArticleRe: Identification of accountS for incoming call
Hi Dirk, Enhance CL_CRMCMP_B_CUCOIDENT_IMPL->PROCESS_INCOMING_REQUEST for your requirement. Cheers,Arun
View ArticleRe: CTI integeration in interaction center
Hi Nilesh, Can you check whether capability value 5 is passed from genesys into SAP for alerting event in ici trace? I suppose since it was working earlier prior to upgrading SAP it might be an issue...
View ArticleRe: CTI integeration in interaction center
Arun, Yes, I am using cl_crm_ic_mcm_session_proxy=>get_iad to get CAD.Before upgrade this method was able to return CAD as xml file, but after upgrade this method is returning CAD only for phone...
View ArticleRe: Table where Note in Activity is stored
Hi, Larissa I have requirement where i need to copy control routine from Interaction Record to Service Request So, I need to know the table name for activity where notes get stored... Please , Pass...
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