Hi All
I have a requirement for a business partner to be auto confirmed for interaction following the push of a service ticket from BCM...
Using the business process push, I am pushing a service ticket created in Interaction Centre to BCM for routing.
The service ticket is then pushed to an available agent in IC based on what queues they are serving etc.
The issue I have is that when the service ticket is pushed to the receiving agent in IC from BCM, the service ticket is displayed correctly but the business partner is not confirmed automatically. To the user needs to navigate to patient identification to confirm the partner then navigate back to the service ticket view.
Is there any way that when the item is pushed from BCM to IC the service ticket can be displayed and the BP can be confirmed automatically in the background?
Cheers
Gavin
