Survey Integration in IC via Activity
Dear All, We have created a Survey for activity ( for ever incoming call) , so from an Interaction Record we create a Sales feed back Activity as follow up , which has questionairre attached. Though...
View ArticleS:CRM_IC_APPL_UI_CHMSG:111 Error while email reply
Hi I am trying to integrated CTI email functionality with the SAP CRM. But I am getting the below error while trying to reply an email call received by SAP CRM. Can anyone help me with this error....
View ArticleUnable to edit parties involved list
Hi Experts, 1 of my User who uses call-handler role is unable to edit parties involved list. Whereas all other uses using call-handler role are able to edit parties involved. My querry is : Is it...
View ArticleRe: Unable to edit parties involved list
Hi Mahendra, It can be Authorization issue, but can you elaborate your issue.What is the transaction and where he is trying to edit. Regards,Vijay
View ArticleRe: Unable to edit parties involved list
Hi Vijay, Its service order in IC wherein user after confirmation of account creates service order . User once created service order with call - handler role , refers to same service order with call...
View ArticleRe: Unable to edit parties involved list
Hi Mahendra,If the other users were using the same role and were able to change the Parties involved its an authorization issue.And sometimes it can be browser compatabilty issue of the system he is...
View ArticleRe: Unable to edit parties involved list
Hello Mahendra the way you have mentioned it, this looks more like an authorization issue. Try and compare the User (SU01) with the User whose id is working for the mentioned functionality. You can...
View ArticleRe: Alert Transportation from one server to another
Hi Ravi, Agree with Naresh, after CRMD_ERMS_TRANS_RULE you will need to add the rule policies into a TR and then this TR can be transported. For Alerts CRMD_IC_TRANS_ALERT - select the alerts and EDIT...
View ArticleRe: Survey Integration in IC via Activity
Hello, Sweta. We used the mentioned note to achieve exactly what you need. We've assigned the survey not to follow up activity. But directly to IR transaction type. So the agent can navigate to the...
View ArticleJQuery cluetip and Service Request toolbar
Hello Experts, I have just implemented the cluetip under Processing Log Assignment block of Service Request within IC. The cluetip works great but I'm running into issue where sometimes the service...
View ArticleCTI integeration in interaction center
Hi Experts, I want your help on one issue related to CTI in interaction center. System description: SAP CRM 5.0, sp 17, CTI vendor- genesys. Issue description: when alert comes from genesys while...
View ArticleHi Everyone,..
Hi Everyone, Recently crm system got upgraded from 5.0 to 7.0 version. Now if we create a complaint and save it and copy the same complaint, the 'Notes' which we enter in the copied complaint is not...
View ArticleRe: Extract CRM Interaction Record
Hi,you can of course use function module CRM_ORDER_READ to get all IR data.but question is where and how you want to read this data and push to other application. It could be for example BAdi...
View ArticleRe: ICI : Context transfer
You may check if you have activated the business function:IC and Communication-Enabled Business Processes (CRM_IC_CEBP).this is helpful in context transfer Regards
View ArticleTREX for searching in Interaction Center
Hello Gurus, I would like to speed up search in Interaction Center (searching for business partner during partner identification and searching for transactions via Agent Inbox). I'm thinking about...
View ArticleRe: Unable to edit parties involved list
Thanks vijay .--Have checked users browser, they both are using IE 8...- Looks like authorization issue
View ArticleRe: Unable to edit parties involved list
Hi Raj, I gave all authorizations to user who was not able to edit parties involved list same as that of user who was able to edit, but when i tried to replicate scenario in dev but creating service...
View ArticleRe: TREX for searching in Interaction Center
Hello, Piotr. I haven't implemented such searches, but probably the Note 1692370 - Duplicate Check and Fuzzy Search based on TREX will give you some ideas. At least, fuzzy search will probably be...
View ArticleRe: ICI : Context transfer
Hi anyway, may U know what is the backround technology for this UI session transfer? i am so curious for this.
View ArticleComplaint Txn Type not visible
Dear All, We have created a new Z complaint txn type and assinged this to Business txn profile of IC , we have also maintained copy control from Interaction record to COmplaint txn. We are able to see...
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