Mobilize Your SAP Today
Hey everyone, I spoke with a customer today who's a heavy SAP user and needs an effective way to mobilize it. I share this information with him and he was beyond excited. I hope it serves you as well!...
View ArticleMobilize Your SAP Today
Hey everyone, I spoke with a customer today who's a heavy SAP user and needs an effective way to mobilize it. I share this information with him and he was beyond excited. I hope it serves you as well!...
View ArticleSold to Party in SAP CRM Incident on IC Web
HI All I am looking at the possibility of using a prospect role for BP's in the Incident/Service Request. The standard is the customer field which requires BP in Sold -To- Party role.I tried changing...
View ArticleRe: Ready / Not ready button in inactive with all configurations in place
Hi, You need to be sure if the workplaces on Genesys side are configured correctly. If you are using free seating, make sure you type the place name correct, other wise it will not work. If you have...
View ArticleRe: Sold to Party in SAP CRM Incident on IC Web
Hi Tarang, The customer field has been hardcoded to search for only Sold-To roles, check the Outbound Plug OP_SELSOLDTO. For your requirement you can redefine the OP and change the code to...
View ArticleCreate hyperlink for the BP telephone number in SAP IC
Hello Team , Can any one suggest me how to create hyperlink for the BP telephone number.The moment the agent clickon the link then automatic number fill happen in the dial pad is the requirement....
View ArticleBusiness partners relationships and account balance in ICWC
Hi, Is it possible to look at the combined account balance for multiple BPs that are linked to each other with BP relationships (e.g. Parent company) in CRM? Many thanks, Jing.
View ArticleRe: Create hyperlink for the BP telephone number in SAP IC
Hello Kumar, By default, the field STRUCT.TELEPHONETEL in ICCMP_BP_DETAIL/BuPaDetail is displayed on the CRM WebUI. This field does not implement hyperlink.In standard the attibute STRUCT.TEL_NOTEL in...
View ArticleRe: Connecting Telephone with SAP CRM IC(Interaction center)
Hello, Jasmeet. Quite an old discussion here (5 years before your two recent posts). But for your reference and for others too: SAP CRM Integrated Communication Interface (CA-ICI)
View ArticleRe: Personalize link on the IC Web Header
Hello, Tarang. You can achieve this only with an enhancement of standard component/view. Take a look at GlobalFunctions.htm of CRMCMP_HDR_STD/GlobalFunctions view.
View ArticleRe: Call List not generated
Hi In my case it was an error in the Numbering range, I tried to create a transaction using CRMD_ORDER, in there I saw that it couldn't create a document because no Number Range for my transaction...
View ArticleAdd new elements/attributes to context area
Hi Everyone, I want to add few elements on the context area like Product/Serial/Telephone/Email/Nationality/Marketing attributes in the context area. I DONT want them in Account/Alerts/Communication...
View ArticleRe: Reg ERMS SET UP
Hi Sigrid, Could you please le tme know how does one configure the employee responsible when you see the Mails in the Agent Inbox, In my case I am not able to see the employee responsible. Regards,AB
View ArticleHow to hide technical name and only show Description when selecting UI...
Is there a way that I can only show the CRM UI Business Role's Description instead of let's say UTIL_IC-Utilities_Agent where all I want to have shown is "Utilities Agent"? I have attached a screen...
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Re: CRM - BSP applications - Getting started
IC Webclient CookBook. can you send me at my mail ID sachin6538@gmail.com thanks is advance.
View ArticleTable name for Attachment Block in CRM WEB UI Screen
Hi, Can anyone guide me in solving below task. I want to know the table name where the flag is getting saved when the document is attached in "ATTACHMENT" assignment block. When i SAVE the...
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End Button Help on Interaction Record - IC
HI All, I have a requirement where in user enters the BP in the IC_ROLE and identifies the BP.Now he clicks on the Work Centre : Interaction record. in the compoennt : ICCMP_BTSHEAD View :...
View ArticleRe: End Button Help on Interaction Record - IC
Hello, Santhosh. How should the system know that user did a mistake? I think there is no way. It prevents you from saving because you didn't fill in mandatory fields. And End button will save...
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Re: End Button Help on Interaction Record - IC
Thank You very much @Andrei Very much helpful !!
View ArticleRe: End Button Help on Interaction Record - IC
Andrei Vishnevsky I could not find Cancel and Clear Interaction pushbuttons in the tool bar. Can u pls let me know whether we have the possibility to customize the same ...
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