Good morning John. I see in your post you refer to the red X (cancel button) in the account ID screen. We are having issue with that disappearing. I've found no OSS notes about this. Do you have a clue where you would go to find out why this happens?
Thanks
-Joel Beck
CRM sustainment
Defense Logistics Agency
PS.. will you be speaking again at the CRM2013 conference this year? I and my co-workers really enjoyed your presentations last year.