Dear All,
We are trying to link outbound email created w.r.t Service Request from IC .
Create Service Request save .
Click on EMAIL Work center.
System Opens Email Editor which allows to select email templates and sender(From) address.
Send Email.
User Receives email.
Issue 1 ) From Address is currently something like SMTP********company.com , how do i mask it with some thing like sales@company.com ?
Issue 2) It seems Email editor is different from WEB UI(Service Pro) and IC ? when i send an email from IC , system creates SOFM txn type and if i send out bound email from WEB UI , it creates Outbound Email Z txn type , what are the difference between these two options and which one to use?
Issue 3) Currently if i send outbound email via IC , outbound email SOFM is linked to Service request under related txn but users are not able to navigate into it. Also how can we search such txns i.e SOFM SAP office document, say USer wants to search all out bound email replies he has sent w.r.t Service request ?
We are not using ERMS in our scenario.
Eagerly waiting for your inputs
Best regards
Sweta