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Unable to activate Multilevel categorisation schema
Dear All, We have a schema created long back “Z_Schema” and is working fine, linked with service request. But now we have a requirement to create all together new schema for a different txn type. Old...
View ArticleRe: Unable to activate Multilevel categorisation schema
Hi Sweta, If you want to stop using another schema, please edit the schema valid to date.Click on versions and make the changes and activate it again.
View ArticleRe: Custom Address List - Email Header in IC Web Client
Closing the thread - Unanswered
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Re: Unable to activate Multilevel categorisation schema
Hello maddy, when i tried to edit the existing schema, i can not edit the dates/status, only thing which i can edit is description. Also, i can not create a new version of the existing schema and...
View ArticleRe: Unable to activate Multilevel categorisation schema
Hi Sweta, 1. You need to create new schema by copying the old one.2. While creating new schema, maintain the timing in future say for eg., 30 min3. If you want to add new fields / delete new fields you...
View ArticleRe: Unable to activate Multilevel categorisation schema
Helllo Hari , thank you for the response. So does it mean that if we already have a schema assigned, we cant create a new schema from scratch? the only way is to create by copying the existing one?...
View ArticleRe: Unable to activate Multilevel categorisation schema
Yes Sweta, you have to copy the old one. If you try to create new one from the scratch with same values in "application area" "Schema per application area" etc., system will through an error saying...
View ArticleRe: Unable to activate Multilevel categorisation schema
Hi Sweta, if I understand correctly you want to edit an existing schema.To do so, create a new version, edit the categories and active the new version. Note that you have to update the activation...
View ArticleRe: Notes not saving consistently
You need to debug the on save event of service ticket, first of all whether its triggering the save method of view implementation class, if yes then where it is failing? If you have not done any custom...
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Re: Unable to activate Multilevel categorisation schema
I think i am in soup now Because i have actually created a new schema from scratch..though i had already an active one assigned to Txns.However as suggested , if i need to create a new schema, then i...
View ArticleRe: Unable to activate Multilevel categorisation schema
Hi Sweta, Are you saying that the old one and the new one, which you created, both are in active status? However, to make the old one OR the new one in-active, go through below thread. How to deavitave...
View ArticleRe: Unable to activate Multilevel categorisation schema
Thanks Hari, But i was able to delete the complete schema by changing the status from backend.
View ArticleRe: CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
I am glad that worked out for you Martin!!
View ArticleCan anybody tell me how to install the soft phone tool in Interaction Center?
Hi, Can anybody tell me how to install the soft phone tool in Interaction Center? RegardsRaju
View ArticleMultiple BP Account Identification Using Payer
Hi Experts, We have a scenario where we want to identify the account based on the payer i.e. for a ship-to if I've a payer and if enter Payer no then I should be able to identify Ship-to. Can you pls...
View ArticleRe: Can anybody tell me how to install the soft phone tool in Interaction...
Hello Raju, in standard scenario, there is no installation of softphone into the Interaction Center. The standard scenario utilizes server-server integration, where the CRM (ABAP) server talks to a...
View ArticleRe: Agent inbox Search-Categorization
Hi, please check your configuration. Find out the Agent inbox profile and go to customizing tcode CRMC_IC_AUI_PROFILE (SPRO --> CRM --> Interaction Center WebClient --> AgentInbox -->...
View ArticleRe: Agent inbox Search-Categorization
Hi ven, Whatever Y.T.HO suggested will work out. Add your category type inside main categories of your customized inbox search profile. If it is not working, search it in debug mode respective event,...
View ArticleBusiness Area in Contract(ES22) is blank on move-out cancellation though IC Web
Hi expert, Need help in finding the root cause for the below scenario: During move-in through IC-Web, business area field is getting populated in ECC at contract level(ES22).Then we create a move-out,...
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