Interactive Script Editor - URL inclusion
Hello, I am trying to create an Interactive Script. And I have a requirement where I need to inlcude an URL. As soon as we click on URL, system should open a new window for the specified URL. Could you...
View ArticleInteractive Script Editor - Assigning to Activity (Type Outbound Call)
Hello Experts, I realize that, we can assign Scripts to Campaign or Call List. However, I have a requirement where I need to assign my Script to an Activity (Type Outbound Call). Could you please let...
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Re: Interactive Script Editor - URL inclusion
Hi Sandeep, You can trigger the url by set your URL under tab Parameters and you have choice to openthis URL in a new window or not. see the screenshot below. Best Regards,Bruce
View ArticleRe: Interactive Script Editor - Assigning to Activity (Type Outbound Call)
Hi Sandeep, By the new Interactive Script "Transcript" Feature, you can save the script into transcript, then the transcript will be linked to the current Interaction Record and can later be retrieved...
View ArticleERMS SR is not getting created for some e-mails
Hello Experts, We are utilizing ERMS Threading concept in CRM 7.0 EhP2 and we are currently facing an issue where if an inbound e-mail is sent to any one of our recipient e-mail addresses, in which the...
View ArticleDue Date for Incoming Emails
Hi folks, I have a requirement to influence the due date of Inbound emails in Agent Inbox. Presently it takes it as the current date.Does any of you provide some insight? Thanks,Devashish
View ArticleRe: Due Date for Incoming Emails
Hello Devashish, to set up due date, you should set up escalation for E-Mails, see SAP Libraryfor further information. Best Regards,Sigrid
View ArticleRe: I want to do my Masters thesis in Network Marketing. Is there a...
Hi Corrine, I did not find anything interesting in this area and hence have started my thesis in a different field. Kind regards,Praveen
View ArticleISE applet not loading in SAP CRM 7 EHP1, using IE7 and JRE 1.6
Hi IC experts, I am trying to use the Interactive Scripting functionality in a SAP CRM 7 EHP1 system, but the ISE applet does not load. The error message in JRE console is : IseApplet.class not...
View ArticleRe: Due Date for Incoming Emails
Thanks, I will check this.Do you think BADI CRM_IC_INBOX_BADI would be helpful?
View ArticleRe: Due Date for Incoming Emails
Hi Sigrid,Sigrid Wieshofer There are lot of stuff given in that link.Would be helpful if you could just brief up what certain steps do I need to bring in place to influence the Due Date for Emails....
View ArticleRe: Configuring Outbound Emails in ERMS
Thanks a Lot Bruce, my client has not planned for any immediate upgrade to EHP3 but will definitely look into that business function once we upgrade. Best RegardsChandu
View ArticleRe: ISE applet not loading in SAP CRM 7 EHP1, using IE7 and JRE 1.6
Hi Vishal, There should be only one version tensegrity.jar. Please implement the manual steps mentioned in note 1997886 without duplicating the existing jar file but by replacing them with the one...
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Re: Due Date for Incoming Emails
Hi folks, I achieved this using the config as per below path : Interaction Center WebClient>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail/Fax Settings. Here...
View ArticleRe: Due Date for Incoming Emails
Hi Devashish, This is one option on how to define escalation times, other ones are explained in SAP Library which I have provided to you Defining E-Mail Escalation Best Regards,Sigrid
View ArticleRe: How to create an automated email sending rule in EIC application
Hello Radek, You have been absolutely helpful to me. I would like to ask one more question. You have given links to 3 conepts in your above reply: IC Events, CRM Events, Actions. Which one of these...
View ArticleRe: How to create an automated email sending rule in EIC application
Hi,regarding sending email after interaction (interaction record saved) this could only one of these to be used. There is also another way - to use workflow - to assign it to event after save. Just...
View ArticleRe: Retrieve filtered collection of table view
Hi All, After a lot of analysis, I have found out that it is not possible to retrieve the filtered list of collection. So finally, I filtered the collection by myself by getting the filtered values...
View ArticleNavigation bar does not show arrow for second level navigation
Hi Experts, We are using IE11 as the browser for Web IC. When we launch Web IC, the navigation bar does not show the arrow button for selecting the second level navigation. Also, there is like an...
View ArticleRe: Interactive Script Editor - Assigning to Activity (Type Outbound Call)
Hi Bruce, Thanks for sharing this. Not sure if that works for me. What I am thinking is, planning to introduce new custom field at activity level to assign the Script. And make that field as...
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