How to access Contact Center Simulator
Hi All, I am working on SAP CRM 7.3 and installed Java stack, I want to access CSS (Contact Center) OR BCB we tried using " http://<j2ee_host>:50000/bcb "but received error "404 Not Found ,...
View ArticleRe: How to access Contact Center Simulator
Hi Samer, Take a look into note 1957604. Unfortunately, Contact Center Simulator was only available until versions 7.0. If your JAVA instance is more than 7.10 maybe you can consider installing a older...
View ArticleRe: Email Management (ERMS)
Hi,you can try to search for documents with specific partner functions filled in - like 0000080* (eg. 00000804 is a receiver, 00000807 is a sender) - check table CRMD_PARTNER.you can also try to look...
View ArticleClik here to view.
Make 1st Level of Category Required for Interaction Record?
Hi All, I have (what I think is) a basic question. I need to mark the 1st level of the category schema as a required entry. I was able to do this for the service requests quite easily, however the...
View ArticleClik here to view.
Re: Make 1st Level of Category Required for Interaction Record?
Hi, just from UI frw point of view. In the runtime repository editor, it seems that for view area CatDDLB component GSMCDDLB is used. You might check in the view there. But is it hard-coded. Best...
View ArticleRe: Email Management (ERMS)
Hi Radoslaw, Where can i search on the UI with this partner function???? We don't use TREX ThanksPM
View ArticleClik here to view.
Re: Make 1st Level of Category Required for Interaction Record?
Hi Sigrid, Thanks for the prompt response. I looked at trying to configure this from the WebUI and the component workbench with no luck. I do see the component = GSMCDDLB and view CatDDLB. But it is...
View ArticleRe: Email Management (ERMS)
Sorry, didn't thought you are talking about searching in UI - this was rather the way how to search in DB so to use in new build custom search. I am not sure you will be able to find it through UI. You...
View ArticleRe: Help required in retrieving the category1 & category2 values for CRM SR
Hello Vishal, on the step6 can you please explain what values to be passed to get upper category level. you wrote that to get upper category level value, simple use table CRMC_ERMS_CAT_HI and get...
View ArticleRe: Agent inbox Search-Categorization
can u please post the solution and notes you have used?
View ArticleRe: How to create an automated email sending rule in EIC application
Hi Radek, Thank you so much for the reply. It is very helpful. But as I told earlier, I am novice to this area of automating email replies in SAP CRM Interaction Center. Can you kindly share some links...
View ArticleClik here to view.
Cannot edit new Interactive Script
Hello Experts Im trying to create an Interactive Script, but whenever I create a new one, the editor for the script is missing, and all of the tabs in the lower part go missing as we... Ive tried...
View ArticleRe: Configuring Outbound Emails in ERMS
Hello Swaroop, Its an old post but we have a similar requirement so wanted to reach out to know if you remember what was done to get outbound email data? ThanksChandu
View ArticleRe: Configuring Outbound Emails in ERMS
Hi Chandu， Good morning. As of SAP enhancement package 3 (SP03) for SAP CRM 7.0, outbound correspondence (SAP Office e-mail, fax, letter) created in IC can be directly searched for in the agent...
View ArticleRe: Cannot edit new Interactive Script
Hi Carlos, Please implement the steps mentioned in note 1997886 without duplicating the existing jar file but by replacing them with the one contain in the note. Then please check if your issue is...
View ArticleRe: IC Focus
Hi Sascha, Did you try to reset the IE settings to see if IE can be always in foreground. Also, make sure IE is the default Web browser, you can check by open IE->internet...
View ArticleRe: How to create an automated email sending rule in EIC application
Hi,regardin IC events:http://blog.acorel.nl/2011/07/influencing-interaction-center-with-ic.htmlthere is not much about it in web - needs more debugging to understand regarding crm events:SAP Customer...
View ArticleRe: IC Focus
Hello Bruce, we resetted the IE settings for the users but that did not solve the problem. In addition IE is the default browser for our agents because they do not have another browser available. Does...
View ArticleRe: Cannot edit new Interactive Script
Hello Bruce I did this on on CRM.- DEV, and it solved the issue, but when I moved to my QAS, I get the same error (not being able to edit the script), does this has to be done in each server? or with...
View ArticleHelp Center link in CRM
We customized help center link in CRM web client by spro (spro->SAP Reference IMG -> SAP NetWeaver -> Knowledge Management -> Settings in Application -> useage of Help Type "Dynamic...
View Article