Re: Transaction Launcher using FO Process
Hi Nicolas, I am facing same issue but it in WEB GUI(using ITS) in FB60 posting. It giving a blank page with message 'SAP GUI for HTML disconnect request sent'.
View ArticleChange Log Assignment Block
Hello Experts, I recently made a change to the Object Relationship Profile for Activities which allows the removal of the linkage between an Activity and a Sales Order (in the Transaction History...
View ArticleCopy with right click mouse action not appearing with multisession...
Hi Experts, Copy with right click mouse action not appearing with multisession CRM_IC_CEBP enabled business role. Has any one come across this situation before.
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
HI Pawan,Useful to me , thanks .I am new to SAP CRM .just got an assignment to add the All the categories as below Category 1Category 2Category 3Category 4 while creating the service request using...
View ArticleInsert/Update multiple level of subject categorization while creating a...
Hi All,I am new to SAP CRM .just got an assignment to add the All the categories as below Category 1Category 2Category 3Category 4while creating the service request using CRM_Order_Maintain.I hope...
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Trascript and hierarchy Scripts not showing
Hello experts. Im trying to view the transcripts from a Script and the hierarchy but its not showing like shown on the next image: I read about the Using the new CRM 7.0 EHP1 Interactive Scripting...
View ArticleRe: Trascript and hierarchy Scripts not showing
Hi Carlos, May I know following? 1. Can this issue be reproduced in IE8 or IE10?2. Can this issue be reproduced with the standard business role IC_AGENT and user parameter WCF_IGNORE_ENHANCEMT set as A...
View ArticleRe: Insert/Update multiple level of subject categorization while creating a...
Hi,Do you mean you are going to write your own program to create a service request? If so, maybe you can get all processes by : 1. set breakpoint in FM CRM_Order_Maintain2. create/edit service requests...
View ArticleRe: Creation of Interaction Record - CTI Integration
Emilio, Did you find a solution for this? I am having a similar requirement in an outbound scenario.In my case, the agent picks up the precreated activity and then uses click-to-dial to call the...
View ArticleRe: Creation of Interaction Record - CTI Integration
Hi P.M. Rijlaarsdam, I found out the way to do it adding some ABAP code in Interaction Center phone events: Component: CRMCMP_IC_FRAMEView: HiddenViewMethod (Event): EH_ONFORWARDCALL I redefined the...
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Re: Creation of Interaction Record - CTI Integration
Thanks! I also found note 1990111 - Call ID is not saved in Interaction Record for Call Lists. I will take a look both options. Thanks for the great help. :-).
View ArticleRe: Trascript and hierarchy Scripts not showing
hello Bruce thanks for the remarks. Doing number 2 I found there was an enhace that I didnt know about. Once I found it that solved it. Thanks
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Text Type Log Details not shown
Hi All We have configured Text Types in the system with Log being one of them. For all Text Types, when we click on the Text the Text Details are shown on the subsequent screen. But for the Log Text...
View ArticleRelationships in business agreement
Hi experts, We're working in a CRM interaction center that's integrated with the IS-U system. When we create a relationship on the business agreement (f.ex. dunning recipient), there's also a...
View ArticleRe: Broadcast Message PopUp - No Message appears inside
Hello, Just wondering if you ever solved this issue? I am having the same problem. Cheers!
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regarding interaction record categorization schema catalog categ drop down it...
Hi Team, In interaction record categorization -catalog categ drop down values are not visible in this section like as below.For this what to do ?could you please help here. Thanks & RegardsKalpana
View ArticleRe: regarding interaction record categorization schema catalog categ drop...
Hi Team, Could you please help here, Thanks & regardsKalpana
View ArticleRe: Relationships in business agreement
Hello Marjan,Can you give some screens with detailed data? In which view to create a relationship for the business agreement, which business partner is assigned for the relationship? Where do you found...
View Articlesending email from BT in IC with CRMCMP_CCS_EML
Hello CRM Experts ! We are implementing a new Interaction Center project currently and I was wondering about the email feature. If the user wants to send an email then the system will give him the...
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