Question Regarding linking of Object ID in IC E-mail
Hi Experts, we are supporting CRM IC where in the agents receives and works on emails, our question is regarding the object ID , we would like to change the object ID and reference to a different...
View ArticleRe: Question Regarding linking of Object ID in IC E-mail
Hi Aj, I am not quite sure if I fully understand your concern. The screenshot shows an inbound E-Mail in an IC E-Mail editor. This E-Mail is linked to a transaction - seems as it is linked to another...
View ArticleClik here to view.
Re: Relationships in business agreement
Hi Corrine, The screenshots below are from the standard UTIL_IC_REG business role; all our enhancements are switched off. When adding f.ex. a dunning recipient (= aanmaningsontvanger in dutch) to the...
View ArticleRe: Question Regarding linking of Object ID in IC E-mail
Hi Sigrid, Thanks for the insight. As you have rightly explained the part of reference drop down list , which is for linking E-mail to service transactions. That makes total sense. in our scenario:...
View ArticleRe: Question Regarding linking of Object ID in IC E-mail
Hi Aj, The automatical creation is done based on your rules defined in the rule policy assigned to your service manager profile. If you do not want to automatically create transactions for inbound...
View ArticlePost treatment never ends
Hello all, We are facing a issue in the post tratment in CRM. When the attendant sends the participant to the post tratment, the time never ends. The attendant can receive other calls, and can send to...
View ArticleClik here to view.
Account Details are not showing in IC screen while Agent is receiving call
Hello Gurus, We have a major issue in our Interaction Center. Whenever customer calls the IC, IC agent can only see the customer name and phone number, but he is not able to see the Customer Number and...
View Articlesales organisation and sales channel as column in planned activities and...
dear all, we want to show columns sales organisation and sales channel in the assignment blocks planned activities and contact history in accounts. - Are there any developments of SAP available to show...
View ArticleTransaction to be open in SAP CRM web UI after clicked on Object id in Email
Dear Gurus, I want to execute functionality as to send 'Transactio id' of lead/complaint in email as hyperlink. And if user clicks on that hyper link corresponding transaction to be open in SAP CRM web...
View ArticleRe: How to update and delete telephone no in BAPI_BUPR_CONTP_ADDR_CHANGE
HI,ARUN.THE SAME ERROR OCCURRED IN MY FM. NOW ,DO YOU KNOW THE SOLUTION TO THIS QUESTION? I NEED YOUR HELP VERY MUCH. THANK YOU !
View ArticleRe: sending email from BT in IC with CRMCMP_CCS_EML
The simplest approach is to hide via an enhancement the "More->Sendmail" option from CRM-BTX View, so that agent could only create an Outgoing E-mail via Navigation bar which must be mapped to...
View ArticleRe: Unable to open BCM Standard reports
Hello, I just got this error and find out the solution in SAP Note 1874486. Note 1874486:BCM 7 - Online Reports - The restrictions imposed by the CONSTRAINED flag in the STRTOSET functi…...
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hello Andrei! Can you explain me why I cannot see the SOAP messages with TA SXMB_MONI?Why do I have to use "CRM_ICI_TRACE"? THX ralf
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hi Ralf, I guess the reason is that the ICI is handled by own HTTP handler (CL_ICI_HTTP_SOAPDISPATCHER) and XMLs are not stored in CRM database. These messages are real-time synchronous messages and...
View ArticleRe: sending email from BT in IC with CRMCMP_CCS_EML
Hey Luis, In your solution the user won't have the option to attach a mail to a BT.This is a key requirement from my users. Thanks,Ronny
View ArticleRe: Transaction to be open in SAP CRM web UI after clicked on Object id in Email
Dear All,Please guide me. Thanks,Swapnil
View ArticleRe: Transfer of Email from MS outlook to SAP CRM CIC
Hi Tarang, The transfer of emails is not supported by both client Groupware or Server Groupware they support only contacts, appointments and tasks,If you want to sync emails, you can either go with...
View ArticleRe: How to read particular data coming from IVR In CRM
Hello! I do have a very general understanding question:When I receive im CRM "customer info" included in a seperate CAD line and these fields are customized in CRMC_IC_CAD, what happens exactely next?...
View ArticleRe: How to read particular data coming from IVR In CRM
Hello Ralf, generally, you can use data from these fields in context factbase, which you can then reuse in IC context. Typical use case is that you show alert and display some CAD data or have them as...
View ArticleRe: How to read particular data coming from IVR In CRM
Hello Dawood! Allright, THX, understood. And how can I do that in detail?I mean: customizing in CRMC_ID_CAD is done, XML Files accordingly. UseCase: Condition for Alert:Now how can I have access to...
View Article