Interaction Center Response Times in ST03N?
Hello CRM experts, CRM Interaction Center is started by the URL /default_host/sap/bc/bsp/sap/crm_ui_start. And it seems that for the transactions e.g. Account Retrieval, Material Retrieval etc. there...
View ArticleProblem creating interaction record from ECC to CRM by RFC
Hello guys, Has anyone faced the following problem: When generate one interaction Record from ECC to CRM, the system does not find the responsible employee RFCUSER, but when I change the user type...
View ArticleRe: How to update and delete telephone no in BAPI_BUPR_CONTP_ADDR_CHANGE
Hi Arun, Please try passing the consnumber value as a value between 001 and 999. Thanks, James
View ArticleRe: Interaction Center Response Times in ST03N?
Hi Thilo, Here are some helpful notes to be aware of as you begin researching specific SAP CRM Interaction Center WebClient and SAP CRM WebClient topics: 1375170: Agent Inbox: Performance Email...
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hello Dawood! Sorry for late answering, I was ill.THX for explaining. That makes absolutely sense to me. Can you please explain me what to do to get this HTTP handler started?I mean: does it need a...
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hi Ralf, hope you feel better now... :-) I am not sure I got you question right or what you want to achieve. If your landscape is already integrated with CTI and you want to monitor the communication,...
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hello Dawood! THX much better, winter seems to be gone ;-)It is exact like you mentioned: It is working fine and I try to understand/optimize. For communication CTI->CRM there is the...
View ArticleLive Chat functionality for eservices portals & websites
Hello Experts, Discussions have been initiated by one of our customer to implement Live Chat functionality in for their customers & prospects in eservices portal & websites and integrate it...
View ArticleRe: SAP BCM - SC Connection failed, try again later.
Hi, Would you please share the solution? Best regards
View ArticleRe: SAP CRM IC Web > ICI > CMS?
Hi Ralf, good! But not only this: You have to also setup basic settings in CRMM_IC_MCM_CCADMX and then link CMS profile (defined by customizing) with the CMS ID in transaction CRMM_IC_MCM_CCLNK. The...
View ArticleUndelivered Email mapping in IC
Dear Experts, can someone help me out in tracking the undelivered emails in SAP IC.here is the situation, when agent send an email to customer he/she gets an failure notification back and attached to...
View ArticleProduct change in CONTRACT MANAGEMENT
Hello, I am working in ISU-CRM wherein we have mapped Products in CRM as Rate Categories in ECC. Product attributes in CRM are stored as facts under installation in ECC. When we do product change in...
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SAP CRM Change in Roles for User status B_USERSTAT
Hello Experts - can any one advise me for one of my requirement where I want to restrict the user not to change the status after Expiry. As I am aware the following steps is needed: 1 Define the...
View ArticleRe: Table for Checklists in Service Requests
Hi Ramona, As far as I remember, we achieved it using the the functional module crm_order_read.I don't think we can find a table that connects the checklists with the document. Regards,Ravi
View ArticleRe: SAP CRM Change in Roles for User status B_USERSTAT
Hi, Can you clarify what you mean by "status after expiry"?. To add authorization key at the PFCG role level click on the change button add the custom authorization key that you have created. Regards...
View ArticleFields are suppress in Service Request
Hi Gurus , I am willing to use Requested Start ,Time Zone to, Requested End , Time Zone From, First Response By, Time Zone to . But all these fields are coming suppress although I check field...
View ArticleCRM Service Ticket attachment is not opening
Hi Team, i can able to attach the file in the service ticket using create_with_table ..but the attachment its not getting opened in the service ticket. error : fiel correpted / Word cannot start...
View ArticleRe: SAP CRM Change in Roles for User status B_USERSTAT
Hi Ganesh - status after expiry I mean to say is after the expiry status is set some of the users should not be able to reset the status to open. therefore I am looking for any alternate solution where...
View ArticleRe: Table for Checklists in Service Requests
Hi Ravi, There are some tables, e.g. check this post: Table for checklist Detail Info Regards,Ramona
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