Re: Broadcast message not getting instantly shown in the broadcast message...
Hi Bruce, Same issue for me. The Internet Explorer version we are using in IE8. As I checked note 1992009 is for 10 and above. Is there an issue with IE8?
View ArticleRe: Broadcast message not getting instantly shown in the broadcast message...
Hi Tapas,I think IE8 is OK.But as I mentioned there will be an issue with the changings for java script: sam_js2bsp_sender.js of BSP sam_sess_queue. Please, compare the coding with the attached file in...
View ArticleRe: Custom IC Event: Refresh Web IC
Hi Mahesh, Can you please share with us how the issue was resolved? It would be helpful for everyone to understand it.
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Mail Forms: Inconsistencies with images
Hi Everyone, I'm working on a project where we have to use mail forms for outbound email communication. My challenge is that we need to include signature images in the emails (of which we did using the...
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Re: Email Escalations going right away - ERMS
Hi Sig, I have a problem and I hope you can assist me I have configured erms escalations as set up in the blog.The thing is the workflow seems to say the step has happened but I don't receive a...
View ArticleRe: Mail Forms: Inconsistencies with images
Hi Brian, I'm not sure what version and SP you are using.But you should check the SAP Note 1892076This explains the problem you are having. Rgds, Gervase
View ArticleRe: Tables for Multilevel Categorization selected in the Transactions
Hi Pablo, Please use below function module to get all levels of Categorization SELECT SINGLE subject_profile FROM crmc_activity_h " fully buffered table INTO...
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Re: Chat functionality in CRM 7.0 Ehp3 with portal front end
Hi Arjun, Yes it is possible You could use BCM ( Business Communications Management) integrated with CRM IC Chat can be initiated from Company's portal home page. The Chat web server can redirect the...
View ArticleRe: Mail Forms: Inconsistencies with images
Hi Brian, Do you use CRM IC E-Mail Editor? If yes, there is a user parameter CRM_IC_EMA_MPIC which allows to embedd images to the E-Mail if it is set to x. See KBA 1932351, point 2b or SAP Note 2020556...
View ArticleBroadcast message by coding.
Hi, I want to use SAP IC broadcast messaging for a customized scenario. Is it possible possible to develop custom code to send broadcast messaging from any FM by coding.I found class...
View ArticleRe: SAP CRM call recording file from BCM
Hello Mateusz,We have the same problem, we want to see at least voice record's name but we can't find anything with the callid as you showed in the second screenshot. Can you explain how did you...
View ArticleRe: Email Campaign fails to send with form due to Contact not permitted...
Hi Is this issue resolved by applying note ? We are facing a similar issue. but only one contact is blocked, emails are sent to other contacts
View ArticleRe: Broadcast message by coding.
Hi Tapas, Please refer this blog. Its not that difficult. IC Web Broadcast Messaging ThanksAbdulRasheed
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Re: Mail Forms: Inconsistencies with images
Thanks for the replies guys. Much appreciated. Sigrid Wieshofer I tried your approach and, yes, I'm using the CRM IC E-Mail Editor. I've assigned the user parameter for one of our test users and it...
View ArticleRe: Broadcast message by coding.
Hi Abdul, I am aware or the provided link but its about the general approach of broadcast messaging. I want to trigger the message by coding from an FM or report.
View ArticleCTI: Approved/supported telephone systems
Hello *, I did not find any SAP information about approved/supported telephone systems.I assume not all available systems are compatible with SAP CRM (Interaction Center). Thanks for the support in...
View ArticleRe: CTI: Approved/supported telephone systems
Hello Thomas. Below information may be helpful: Few vendors top of my memory are:1. Genesys and2. Avaya Additiona links:How to find certified CTI applications? | SCN How to Implement Computer Telephony...
View ArticleUnable to move the fields from Available to Selected fields
Hi Team, I am facing the problem on my customization system ,we work we found that we are not able to move the fields from Available to Selected .and unable to select the column on available fields...
View ArticleRe: Unable to move the fields from Available to Selected fields
Hi Team, still i am looking help here.Could you please help. Thanks & RegardsKalpana
View ArticleRe: CTI: Approved/supported telephone systems
Hi For SAP's own option, please see the SAP Contact Center community.
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