Re: Custom IC Event: Refresh Web IC
Hi Mahesh, Can you pls share the screenshot of your context area? I want to see where exactly you see the alert. There are three different boxes and text shown in each box has different configuration....
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Re: Custom IC Event: Refresh Web IC
Hi Sagar, It is the leftmost box which comes from the account identification profile. A custom account identification profile has been created and assigned. It shows the correct values once there is a...
View ArticleBroadcast message not getting instantly shown in the broadcast message bar in...
Hi, I have created a broadcast message as per my requirement but it is not being shown instantly as I create it through IC_MANAGER.It is reflected when I refresh the page or re-login to my CRM webui...
View ArticleRe: Broadcast message not getting instantly shown in the broadcast message...
Hi Hello Raghvendra,See the links below which explain how to setup broadcasting in CRM IC. Also see notes which address a similar topic.IC Web Broadcast Messaging Broadcast Messaging - Interaction...
View ArticleRe: Broadcast message not getting instantly shown in the broadcast message...
Hi David My issue is still not addressed. I have configured the message correctly but I am not able to see the message after sending it instantly on my active CRM IC screen. Which should be the case,...
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phone number concatenates extensions
Hello Experts Im having a problem in the Interaction Center when I'm doing a call list. What happens is that for example I have a BP witho a phone number and an extension and then when I create a...
View ArticleRe: phone number concatenates extensions
Hi Carlos, try to put breakpoint in method CL_CLM_BAS_TELEPHONE->GET_NUMBER_FOR_DIALER and check there. I think key classes to work with are: CL_CLM_CALL_LISTCL_CML_CTI - this one usually calls RFC...
View ArticleMaking Categorization mandatory on End button before the interaction is closed
Hello ExpertsBelow are the details of the issue we are facing in current SAP IC and Genesys integration. Our scenario is when the agent is connected with client over the call, we need to make...
View ArticleRe: Making Categorization mandatory on End button before the interaction is...
Hello Bhushan, you did not specify how is integration CRM - Genesys achieved. Do you use Gplus adapter or any other server-server integration, using ICI protocol? If I assume standard ICI integration,...
View ArticleRe: Broadcast message not getting instantly shown in the broadcast message...
Hi Need some help on this topic as it is urgent issue. RegardsRaghvendra DubeyContact no -7890665251.
View ArticleRe: SAP CRM for Car Manufacturing Company
Hello Syed, For your requirement, You can use SAP CRM case management integrated with SAP CRM ONE ORDER. Regards,Kapil
View ArticleRe: SAP IPC
Hello Partha, Appears to be an authorization issue. Please consult your basis team. Thanks,Kapil
View ArticleRe: SAP CRM 7.0- IC Automaitc Number Identification issue
Hi Himanshu, How are you ?Could you please provide exact screenshot or steps for the resolution given above. Where exactly this needs to maintain ? Thanks Rahaman
View ArticleRe: Broadcast message not getting instantly shown in the broadcast message...
Hi Raghvendra, First, please make sure you've applied note below. 1992009 - Broadcast Messaging does not work in Internet Explorer Version 10 and...
View ArticleRe: Incoming Email scenario for non-registered customers
Hi Abdul, Thank you for your response, a little more clarification sought for the statement: The account field will be blank in case the BP doesn't exist in CRM and we manually populate it after...
View ArticleRe: Incoming Email scenario for non-registered customers
Hi Belinda, Thank you for your response, Can you guide where can I assign this default customer in the configuration.ThanksAnuj
View ArticleRe: Incoming Email scenario for non-registered customers
Hi Anuj, What I mean is As in your case when we receive Inbound emails from a customer, system searches if sender address belongs to any BP. If it doesn't , then Customer will be blank in an Email or...
View ArticleRe: Custom IC Event: Refresh Web IC
Hi Mahesh, Since you have custom account identification profile already created, I assume that you have custom class for context area. If this holds true then you should be able to debug method...
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Re: Incoming Email scenario for non-registered customers
HI Anuj Under Communication Channels-->E-mail Addresses Hope that helps. Belinda
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Re: Making Categorization mandatory on End button before the interaction is...
Thanks Dawood. The note is the perfect solution for our issue, many thanks
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