Hello Experts
Im having a problem in the Interaction Center when I'm doing a call list. What happens is that for example I have a BP witho a phone number and an extension
and then when I create a campaing with the call list channel and sincronice it with BCM the phone and the extension gets concatenated causing an error when BCM tries to dial that number
I found a note refering to this problem
722937 - Unable to dial phone number concatenated with extension
where it says that the Class 'CL_TM_APP_CLM_AGENT' with the method 'DIAL_TELEPHONE_NUMBER' should be modified to:
*>>>> START OF DELETION <<<<<
CONCATENATE Telephone-Telephone Telephone-Extension INTO lv_Telephone.
*>>>> END OF DELETION <<<<<<<
*>>>> START OF INSERTION <<<<
lv_Telephone = Telephone-Telephone.
*>>>> END OF INSERTION <<<<<<
However once this change is done, and I create a new campaign and sincronice it once more with BCM, its still dialing the number with the extension. I´ve tried placing a breakpoint on this class
but when it sincronices with BCM it doesn´t stops here
Any idea if theres another class or method that should be modified to achieve that BCM dials only the phone numero and not the phone number + extension?
Regards
Carlos