Re: Update Marketing Attributes using Interactive script editor
Hi Gabriel, Good Day. I have done the same config and when i am executing the script at runtime it's a blank screen. Can i know do we need any other conifg or any java stuff need to be loaded in order...
View ArticleRe: Marketing attribute in the text field, interactive script
Hi Octavian, Good Day. I did the same mapping in Interactive Script. But when i have added Dynamic Answers the routing is not working and getting blank screen when it come to my marketing attributes...
View ArticleTransaction Launcher is throwing error
Hi Experts, Please could you help me to fix this Transaction Launcher issue, I am trying to launch one URL and It is throwing the error:
View ArticleRe: Implementing Badi for CRM IC
Hi John,If we just leave the standard functionality for interaction record creation, but when connecting to CTI, the IR will be created automatically after pressing end button (accept the call, comfirm...
View ArticleRe: Transaction Launcher is throwing error
Hi Madhu, My guess is that handler class ZELEC_FISQUICK doesn't exist in your system or doesn't have interface IF_CRM_IC_ACTION_HANDLER assigned. Can you confirm that? Kind regards,Garcia
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Re: Implementing Badi for CRM IC
Hi QQ, Implement BADI CRM_IC_IARECORD. This will stop creating IRs.
View ArticleRe: Translate Telephony text in SAP CRM
Hi Anderson, You can download latest CA-ICI Documentation from following link.Then you can check the detail from chapter 4.5.1 Phone Call Status....
View ArticleRe: IE11 issue with CRM Interactio Center - image flickering
Hi Mark, Good morning. 1. First, please check note "1746385 - Main WEBCUIF Browser Support Note".For the crm release of your system, in order to use IE11, you must apply following notes which are...
View ArticleRe: Error : "function is not supported with the current contact status"
Hi Yuri, May I know does this issue happen to all IC business roles, or specific IC role? Best Regards,Bruce
View Articlenew disconnection document creation not working
Hi Experts, Please could you help me on the below error. This is related to One of the custom Business Role copied from :UTIL_IC_REG--Utilities IC Agent Role. After logged into this role, I am trying...
View ArticleRe: new disconnection document creation not working
Hi Madhu, Good morning. I think this should be due to the wrong settings of your copied custom business role. 1. Please first check that attachment of following KBA and make sure you have set the...
View ArticleRe: How to save Transcript in table Z
Hi Aldo, I think you may need to debug at following method to fine the transcript storage. METH CL_CRMCMP_S_SCRDIALOG_IMPL CREATE_TRANSCRIPT_NODES CL_CRMCMP_S_CUCOSCRIPTPRO_IMPL...
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SAP CRM HR requests and Inbound number ranges
Hi Experts , I wanted to know where are the number range setups for the below two objects: Inbound Emails:HR requests(This is nothing but a custom Z service order , table CRMC_PROC_TYPE):Basically...
View ArticleChat functionality in CRM 7.0 Ehp3 with portal front end
Hi, We are planning to implement chat functionality in our IC. Our CSC agents use IC interface, but end users use portal interface as front end. Is it possible for an end user to initiate chat from...
View ArticleRe: Live Chat functionality for eservices portals & websites
Hi Mathy, You can try SAP BCM as an option. But since Avaya Connector supports chat functionality this will be best fit, unless you have a specific business scenario which doesn't allow you to use...
View ArticleRe: Live Chat functionality for eservices portals & websites
Hello Matheswaran, generally, one CRM instance can be connected to multiple CTIs, however, individual agent can be connected up to only one CTI at the same moment. So here it depends on scenario - if...
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SAP IPC
Hello Folks, I am in the IPC XCM trying to set up the configurable products for the CRM trasaction. I am in the XCm set up menu, but I am not able to create a custom application component for the SAP's...
View ArticleRe: Custom IC Event: Refresh Web IC
Hi Sagar, Yes, that is exactly what is happening. Once there is any server round trip, I can see the confirmed BP in the context area. ThanksMahesh
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