Re: Hyperlink in Alert for IC Agents
Hi Luis, I'm facing the same problem.In my project we have the requirement that is:- When a client is confirmed (the event is BPConfirmed) and he is in a target group of one campaign, an alert should...
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Re: Task as Follow Up of Service Request
Dear Dawood, Thanks for reply Please refer screen shorts of Copy Control and Service IC Doc. We are using EHP3 FOR SAP CRM 7.0 Thanks for cooperation
View ArticleRe: Error : "function is not supported with the current contact status"
Guys, Any help.. ? Thanks
View ArticleAccount Identification through Search term
Dear Champs, My client requirement is that Account Identification would be through Search Term define in BP Master Data instead of using First Name/Last Name. Initially I found that there is no such...
View ArticleRe: Task as Follow Up of Service Request
Hi Syed, now I am a bit confused. Did you change description of the process types? If you did not, then you are mixing process types. You have maintained copy control for Service Request of process...
View ArticleRe: Standard responses
Dear Andrea, Could you please kindly let me know in case you have any clue how to make this "standard response" show for "Chat" as I now came across the same issue. Our system version is CRM 7.0...
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Re: Task as Follow Up of Service Request
Dear Dawood , I am thankful for your reply once again I agree that I was using TSVO Transaction Type as Service Request at GUI b/c at GUI I could not find Service Request Transaction Type . So by...
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Re: Task as Follow Up of Service Request
Hi Syed, regarding SAPGui I understand, faced the same problem. I think BUS2000223 is a newer business object and it was never supported in SAPgui. However, you can use a workaround - in transaction...
View ArticleRe: Task as Follow Up of Service Request
Dear Dawood, Thanks for reply once again I got Service Request Creation at GUI option by following your instructions but unfortunately I am not getting task creation as follow up document On WEB UI , I...
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Primary Email Address update Automatically while Creating new Entry
Hi All , Component : BP_ADDR & Veiw : BP_ADDR/AccountEmailsEL For a one BP there is 1 Primary Email ID is maintained and while Creating New Entry(New Email ID ) in Email Section, System...
View ArticleRe: Primary Email Address update Automatically while Creating new Entry
Hi All , Can anybody provide me solution for this issue...
View ArticleRe: Inbound email Logs
When dealing with Incoming E-mails handled by SAPConnect Layer (BC-SRV-COM) you start by checking at SOIN, SAPConnect Trace file (Note: 194926), and it's MIME. To activate MIME storage goto...
View ArticleHow to create sub object type?
Hi Experts, I need to create sub object types, which can be used to create multiple configurations. I am getting following error. Please guide me to resolve this issue. Error :- Subobject type zzzz is...
View ArticleRe: How to create sub object type?
Hi Nishit Singla, Please check following blog to resolve the error. How to resolve the error BSP_WD_TOOLS304: Subobject type &1 is not valid for object type &2 Best Regards,Bruce
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Re: Task as Follow Up of Service Request
Hello Syed, weird, weird. For me, with the same settings, works without any problem in both SAPgui/webui. However, in your WebUI screenshots I have noticed a difference in layout. In our system, the...
View ArticleRe: Task as Follow Up of Service Request
Hi Syed, Please refer to following KBA which I think will help you. I think you may also test if standard business role IC_AGENT is working or not. 1781481 - How to ensure a transaction type is shown...
View ArticleRe: Hyperlink in Alert for IC Agents
Hello Luis, We have a similar requirement. What kind of hyperlink you were using? A CRM's workcenter, a foreign URL, etc.. ? Thank you in advance,Vasco Taveira
View ArticleRe: Task as Follow Up of Service Request
Dear Bruce Li, Thanks Bro for your continuous cooperation... I do not make any changes in 1003 customization ...further I am using SRVR doc type as Service Request and I do not change in layout , yes I...
View ArticleRe: Task as Follow Up of Service Request
Dear Bruce Li, I checked all the configuration steps mentioned in SAP Notes and it seems fine from my end. In navigation bar profile I have define CRM_SRQM_INCIDENT as object type for IC Navigation...
View ArticleHow to use flashisland to display Bar and Line chart in the same graph?
Hi Experts, I am facing a peculiar situation.There is a standard graph provided from SAP for displaying Consumption reading vs billing period as a Bar Graph using adobe flashisland with...
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