Re: Enhancing Search Screen
Kumar, Thanks for your reply, that was exactly what I was looking for. Sorry for the delay on giving you feedback but I was looking into this matter very closely and it took me a while to understand...
View ArticleRe: Enhancing Search Screen
As much I know there is no place in CRM where you can find the class associated with the Object.I use the following procedure to find the class.In SE24 TC I typed cl_crm*compl*run_btil and press f4...
View ArticleAutomatically launch Interaction Center
hello everybody,I'm new with CRM Interaction Center.I have a problem to solve. We would like launch the Interaction Center from a externa application and passing autentication credential and a...
View ArticleRe: Want to Upgrade to Lord Interface2 from Lord Interface1
Hi Sharad, For LORD2 -> ERP/ECC 6.0, EHP 4. Provides support for additional functions, for example, more fields, an enhancement logic and an improved buffer. For this, the business function for...
View ArticleRe: Automatically launch Interaction Center
Hello Alessandro, You can pass parameters in the URL For...
View ArticleRe: How to create own event of sending email for IDI
Hi Hannes, I used below IDI rule to navigate to IR screen.(If Current Event Equals Contact Ended and MEDIA Equals "Email"Then Navigate To ( Navigation Object type:Action = Interaction Records:Edit ) )...
View ArticleImpact of Supressing Interaction Record Creation
Hi Team, I want to know the impact of "Supressing Interaction Record Creation in IC Web Client". Do we have some note which tells us what are the negative impacts of supresssing Interaction Record...
View ArticleRead item component data in header
Hi All, I have a requirement where I need to access the values of Item tables(ERP_IT) in header ERP_H component. How do we access the context nodes of ERP_IT from ERP_H ? Im aware of accessing ERP_H...
View ArticleRe: Create an Interaction from Interactive Scripts
You mean, save script path and answers? Just look quickly there: http://scn.sap.com/thread/3409020 Regards,Rafal
View ArticleRe: SSO don't working between SAP CRM IC and ERP
Hi Filipe, how do you can solve it?Which is the correct logon procedures on SICF in ERP? Regards.
View ArticleRe: Need to disable a button in BTF editor toolbar
Hi Kumar, Thanks for the document, the toolbar buttons related to BTF was getting created in the standard class and we created an implicit enhancement in standard class to remove the...
View ArticleRe: Want to Upgrade to Lord Interface2 from Lord Interface1
Hi Caique, Can you provide some more information over the same.Or are there any more prerequisites required by our SAP CRM Ehp1( SP9 ) system for LORD2. And pros and cons of LORD2 over the LORD 1...
View ArticleRe: Automatically launch Interaction Center
Hi Alessandro, It is possible to directly open business entities in CRM Web UI by passing parameters. Below is the generic link :...
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Interaction history : list only limited number of BUS items in dropdown list?
Hi forum, I would like to limit the list of BUS in the following dropdown list in IC_AGENT role : Is this possible ? Many thanks, Eli
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Re: Interaction history : list only limited number of BUS items in dropdown...
Hi Finn, Yes its possible.This can be achieved by customization in SPRO.Go to SPRO->CRM->IC Web Client->Master Data->Define Interaction History Profiles.Here you can define Interaction...
View ArticleRe: create following operation in WEB IC
Required to adjust authority to the visibility follow-up operations.
View ArticleRe: Impact of Supressing Interaction Record Creation
Hello , My views are that if business needs to have reporting on each and every interaction with call center , may be of Business or non business , then it might not be a good idea to suppress and we...
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Re: Interaction history : list only limited number of BUS items in dropdown...
Hi Kumar, Thank you for you answer. When in spro in the interaction history profile linked to my business role, there are only 4 types of transactions listed even though the screen above shows many...
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Index is not displaying links in Web Ui
Hi, I have added the standard index work center in my nav bar : in parallel activating links when defining the business role : But not a single link appears in Web UI : Does anyone know what...
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