Re: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hello Saumya.. I have a similar requirement to read the subject profile & reason categories from the Webui. Can you please elaborate on how to achieve it? Thanks
View ArticleRe: Enhancing Search Screen
Hi Hermano, The basic concept behind search objects in SAP CRM is that there is a handler class for each search object defined in SAP which is responsible for the search.In your case (i.e. complaint...
View ArticleRe: where to check ERMS push email log in CRM
You can check the table SOOD or the transaction SWI1. Regards Balieiro
View ArticleRe: SAP CRM ERMS - How to test inbound processing ?
Hi Vimal, You can use the transaction "CRM_ERMS_LOGGING". For the transaction above you will need to make the follow steps:You will need to check the work-item number in the transaction SWI1You will...
View ArticleRe: Badi or any event name which triggers after business activity saved
The configuration it's works, but you can use the transaction CRMD_EVENTS as an alternative. Regards Balieiro
View ArticleRe: Technical Usage for Business Function CRM_PERFORMANCE_2
Hi Boorla, The "CRM Application Management ABAP" is very important, but you will need to check what was implemented in the old version of SAP CRM 7 Regards Balieiro
View ArticleRe: Interaction History link not visible in CRM 7.0
Hi Alan, You can see the link http://help.sap.com/crm702#section1 to check what´s new in the SAP 7 EhP2
View ArticleCreate an Interaction from Interactive Scripts
Hi Experts I read that theres a way to create an Interactive Script that after finishing it, the crm can automatically create an interactive record and fill the information that I used on the script....
View Articleccs setup
Hi All,I am referring so many blogs and docs but not clear to set up ccs simulator.for example http://<hostname>:<port>/bcb. from where i get hots name and port for te above urlplease give...
View ArticleRe: where to check ERMS push email log in CRM
Thanks a lot for the info! I know where to check the workflow. As you know, you could see the ICI log (these XML transferred between SAP and CTI such as BCM genesys) for individual agent. I am...
View ArticleRe: Create an Interaction from Interactive Scripts
Hi, You can add action in Interactive script to do so. Create the action and put the Z Class in it. You can refer to the class : CL_CRM_IC_SCRIPT_ACT_BOLUPD2 . This is a sample class. Regards,Naresh
View ArticleRe: Create an Interaction from Interactive Scripts
Hi Carlos, I have worked a lot on trying to use scripts' answers but came to the same conclusions than yours. There is very little flexibility and options for operating without coding. Eli
View ArticleRe: Create an Interaction from Interactive Scripts
Hi Nareshkumar do you habe any more information about this? These actions are like the actions that you can use on the transaction types? or all of this done with code? i found this page...
View Articlenot able to Forward Inbox E-mail to a group/Org in ERMS SAP CRM
Hi Ganesh, I did create an OSS for this and a note has been created which resovles this issue. Apply the following note and see it resolves the issue. It did work for me. 1906163 - Forwarding work...
View ArticleRe: ccs setup
HI, I'm not sure if this is the right answer, but you can check the hostname and port in SMICM transaction.In menu Goto -> Display connectionsHope this helps. Regards,Caíque
View ArticleRe: ccs setup
HelloIn addition to the above, you can go to transaction SE80 and choose BSP Application CRM_UI_FRAME.Open any controller view (for exemple, WorkAreaViewSet.do) and check the URL below. That is the...
View ArticleWant to Upgrade to Lord Interface2 from Lord Interface1
Hi All, We are on Ehp1 Service pack9 and using the Lord Interface 1 currently.We want to Upgrade to the Lord Interface 2 for the same (Ehp1 SP9). Can anyone please provide with the prerequisites of the...
View ArticleRe: How To Stop Auto Save while clicking End Transaction Button in Ic_agent...
Hi Anbu Since that project is closed now , I don't have that code . However I have added in my response above , the codes and the place where that need to be added. /Hasan
View ArticleRe: How To Stop Auto Save while clicking End Transaction Button in Ic_agent...
Hi Hasan, i need your help, could u please send me that exact code what you wrote inside that method. i dont know exact line where to insert ur piece of code. could u plz guide and help me. i am...
View ArticleRe: How to create own event of sending email for IDI
Hello Zhijie, I have a similar requirement. Did you came up with a solution finally? Thanks a lot and kind regardsHannes
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