Re: Manage custom event in Web IC from WEBSERVICE
Hello Marco, We have a similar requirement as of you. We need to navigate the IC webclient account identification screen automatically without the manual event. it should trigger from the webservice. I...
View ArticleRe: Crm_Order_save FM Issue
Hi,Indeed there is really no need for calling multiple function modules: crm_order_maintain will process your status and all. I like this wiki entry which explains a few tips to keep in mind regarding...
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CRM 4.0 - Hyperlinks to other systems not working in test environments
Hi All, We are using CRM 4.0 system for our call centre. We are facing a problem where none of the hyperlinks to other systems are working in all test environments. Somehow the links are working fine...
View ArticleRe: Too many sessions from the same user http plug-in in Interaction Center
Hi Kattya, Do you use a webdispatcher? Are there any URLs maintained in Webdispatcher Admin page on page "Monitor Server Groups". Here you should maintain a path pointing to CRM_UI_START. Did you check...
View ArticleCRM Account Identification not exisit
Dear, I have a question here regarding the Account Identification in CRM, we are going to implement a 3rd party CTI connector to integrate our Interaction Center with our Contact Center, However we...
View ArticleAutomatic Outbound call from view
Good morning all, I work under CRM 6.0. I have enhanced a view in the component ICCMP_BTPARTNER and in this custom view I have different push button with a telephone number. I would like that when the...
View ArticleRe: Transaction launcher window closes when ending interaction
Hi, did you find a solution on that one - I have the same "issue". Regards, Mihai
View ArticleRe: CRM 4.0 - Hyperlinks to other systems not working in test environments
You have to check your code.Maybe is a empty Z param table in test enviroment.What is newcusturl?
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Re: Unable to create customized service request from IC Role
Ok Atul, forget it. You have to change this configuration:
View ArticleRe: Manage custom event in Web IC from WEBSERVICE
Hi Marco, Can you please explain the detailed steps in achieving this solution. I am missing some steps here. I am not getting the correct result ( popup is not appearing ). I am waiting for your...
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Re: Unable to create customized service request from IC Role
Hi Jorge,Thanks for the screen shot, I have now removed the sales radioactive button(screen shot attached) Post making the change I have then logged in to crm web ui, when I click on service request...
View ArticleRe: Manage custom event in Web IC from WEBSERVICE
Hello, Bala. It'd be better if you open new discussion regarding your issue. And put a reference to this thread in it probably. Believe me, you'll have better chances to get a quick and accurate...
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Re: Unable to create customized service request from IC Role
Hi Jorge,You were right about the logical links, for the logical link ic_uiu_srq, the SRVR transaction type was linked to the parameter. CRM_SRQM_INCIDENT We removed the SRVR transaction type the...
View ArticleAccount balance open invoices
Hi guru's, I really need your help. I want to see the open invoices from ERP in crm interaction center. I found you can see that in account balance workcenter. I defined the connection and then it...
View ArticleRe: Automatic Outbound call from view
I solve my problem in different solution. I raise a custom event, intercepted from main_header.htm of hiddenview. regardsMarco
View ArticleRe: Manage custom event in Web IC from WEBSERVICE
Thanks Andrei. I open up a new thread.
View ArticleRe: Unable to create customized service request from IC Role
Hi all, Possible root causes and tips for analysis are summarized in KBA 1770103How to ensure that a business transaction is offered for creation in CRM IC Webclient (transaction type selection popup...
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Re: Problem with Agent Inbox search with Time period search
Hi Lakshmanreddy, You have to implement CRM_IC_INBOX_BADI to perform your requirement. Best regards
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Re: How to Populate Name2/DBA Name instead of Name1/Account in Account...
Hi Lakshmanreddy, You have to config this into Account identification profile. You have to choices, using bol data or develop your own class to manage this data showed
View ArticleRe: Account balance open invoices
Hi Mark,Did you check this thread already?IMG Menu is not showing Financial accounting New in ECC 6.0 Seems that you can show the missing IMG if you activate some customizing entry...Regards,Nicolas.
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