Re: Issue with Create Follow-up in Service request when trying to create...
Hi Lakshman, Nope. If your current transaction is in error, your copy control settings do not come in picture and thus you cannot create follow-up transactions as per your process. This is standard SAP...
View ArticleRe: Email integration with groupware
Hi Divya,thank you for your reply,as per your link.. i have done all this setting,I have done setting for one to one mail also and it is working fine, for point 1. it is automatic sync, but the thing...
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Re: Default priority field on IC Web Client
Hi , You can default the priority based on some condition in GET_PRIORITY method of context node 'BTACTIVITYH' of component 'ICCMP_BTSHEAD'.Pass the value to field Value according to your...
View ArticleRe: email threading with Interaction Record
Hi Divya,I have implemented note 1861250 which allows the embedding of the Irec in the email.As you can see from the original mail / question I have stated that clearly. So when I send a mail I get the...
View ArticleRe: SLOW CRM
Divya, Thanks for you reply. We have already implemented note # 1162685. I'll check with our basis and network teams to see if the other note was implemented.
View ArticleRe: To stop creating automatic interaction record creation
Hi Gabriel, This solution is for doing it manually on the Web UI, but if i wanted to restrict the interaction record creation through configuration, what customizing should be done? Could you please...
View ArticleStop automatic interaction record creation BP confirm
Hi Experts, We have recently got upgraded to CRM EHP2 and after the upgrade interaction record is automatically getting created after confirming the account, on service request or complaint. I hope we...
View ArticleRe: Default priority field on IC Web Client
Hello all. Thank you for your response. We wanted to update the priority field when the category is changed so we achieved that using method ZL_BTCATEGO_CATEGORIES_IMPL=>DO_VALIDATE_INPUT.
View ArticleCrm_Order_save FM Issue
Hi All, Actually i created one report program for changing sub status, remark. For that used FM such as 'CRM_ORDER_MAINTAIN' for orderadm_h (remarks).then 'CRM_STATUS_MAINTAIN_OW' ( for header...
View ArticleRe: Stop automatic interaction record creation BP confirm
Hi Siva, Please check your Account identification profile and business transaction profiles under spro-->crm-->ic webclient. One of these profile must be having the transaction type for...
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Unable to create customized service request from IC Role
Hello All,I have customized my service request and trying to create the same from my interaction center role. Following are the customization's performed. Following channels are assigned to the...
View ArticleCRM ERMS Status & Agent inbox Email status does not match
Hello Experts, Greetings! We are having an issue with ERMS. Our client has standard INBOX functionality where the user (Employee Responsible) sends an email and marks its status as INPROCESS. Now the...
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Issue logging with IC_AGENT
Hi all ,when I logging in CRM IC Web Client with the profile IC_AGENT, the system try to open the home page several times as shown in the image below. Please consider that sometimes this does not...
View ArticleRe: Issue logging with IC_AGENT
Hi Daniele, You have to check, for example, browser compatibility in Product Availability Matrix:...
View ArticleRe: Unable to create customized service request from IC Role
Maybe you have to check the logical link into your navigation bar profile. Some logical links has assigned transaction types directly. I hope that helps. Best regards.
View ArticleRe: Stop automatic interaction record creation BP confirm
Thanks Divya for your prompt response. Actually the same settings were all active before and after EHP2. Nothing got changed. But with EHP2, the interaction record is getting created where as with EHP1...
View ArticleRestrict Task in My Open Task only for Responsible Employee!! SOS HELP!!!
Hello Guru's! Currently we are having a service team for the customer, if we create a task every body involved in partner determination are able to see the task in Home Work Center under My Open Task...
View ArticleRe: Unable to create customized service request from IC Role
Hello Jorge, Not able to understand your last post clearly could you please elaborate or possibly provide screen shots for better understanding. Kind RegardsAtul
View ArticleRegarding CRM_ICI_TRACE Unsubscribe message
Hi All, We are facing an issue in SAP-CRM-CTI application with few users where the users are reporting that they can see the call details even after the call is disconnected by customer and had to log...
View ArticleToo many sessions from the same user http plug-in in Interaction Center
Hello Communities. We are currently facing an issue with Interaction Center in our SAP CRM System. In two different times during the day, for some users in some PCs, using Interaction Center, many...
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