Re: Alert for status changed in Service request CRM
Hello Van, First of all, thanks for the information. After setting up the external break point, i checked that no IC event is triggered on the status change of service request, only when saving the...
View Articlel Adding Analyst Name in the ERMS mail forms
Hi, We have a requirement to add "Analyst name" (The person who is replying that mail or help desk analyst who is trying to trigger that particular mail form) in the Mail form (ERMS). 1. The Analyst...
View ArticleRe: Message no. F5272
Check the folliwing link Rules for posting key 15 and acct 75010 set incorrectly for "KOSTL" field Regards
View ArticleRe: Alert for status changed in Service request CRM
Hi, You can just put following code on SAVE to trigger alert. data: lv_alert_srv type ref to if_crm_ic_5x_ext_alert_srv.lv_alert_srv ?=...
View ArticleEnd event integrated with leave event in the chat
Hi experts, I'm trying to put the leave event into the end button to trigger two events by clicking one button. As i know, both of the events are handled in the method EH_ONFORWARDCALL. Hence i...
View ArticleSAP CRM Role Configuration key
Hello, I have a question related to Role Configuration key in SAP CRM, i have created a Z-Role configuration key and define in the ZROLE(ZSALESPRO), when i launch Webui and press F2 to view the...
View ArticleRe: SAP CRM Role Configuration key
Hi AM, When you define the Role key and assigned it to the business Role then when you open that view in UI the system searches for that Role key in the available configurations defined for that View...
View ArticleRe: SAP CRM Role Configuration key
Thanks Kumar, I was under assumption that when you define the Role config key at the role level then no need to define for each and every view (assignment block), this is not the case, then. As you...
View ArticleRe: JQuery cluetip and Service Request toolbar
Hello Jamie, currently I have the same issue regarding JQuery within IC. I am using the JQuery Autocompletion in the sales order. This is working fine in Non-IC. But within IC the toolbar disappears...
View ArticleRe: JQuery cluetip and Service Request toolbar
Hi Lars, We resolved the issue. It's been a while but as I recalled there is a conflict between SAP delivered JavaScript and JQuery. You might want to try to load JQuery early on like in the...
View ArticleBroadcast Message PopUp - No Message appears inside
Hello All I was able to broadcast many messages to the Agents in the IC. However, when I select those scrolling message in the scroll bar of the Agent, system opens the 'Broadcast Message'...
View ArticleRe: SAP CRM Role Configuration key
Hi AM, No you do not need to define the Role key for each view instead you have to create new configurations for the views using the Role key you defined.Currently the system is searching for the...
View ArticleRe: Broadcast Message PopUp - No Message appears inside
Would SAP Note 1928712 Broadcast Messaging not working in Internet Explorer 9 help?
View ArticleRe: Broadcast Message PopUp - No Message appears inside
Thanks This Note is already applied in our landscape and issue persists.
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Interactive Scripts not Visible
Hello All, I have a problem in launching scripts from interaction web center.Below you can see that there is a sample script available (and the validity of the script is from 6th June to 11th june...
View ArticleUpdate Contract end dates of Ref. Objects
Hi Gurus, I requirement it update contract end dates of ref.objects .I'm using tables CRMD_SRV_REFOBJ and CRMV_INDEX_JEST. can any one guide me the link table b/w these two...
View ArticleRe: Update Contract end dates of Ref. Objects
Hi Krishna, My suggestion is to follow below.1. first find out the contract guid from the docflow of the service request by calling crm_order_read.2.update the contract end date by using...
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