Saved Search WeB UI Advanced Button
Dear all, We have a business role in which the layout profile uses component SAVEDSEARCH_LAUNCHER on the Work Area. Is it possible to hide or deactivate the button "Advanced" on the saved search?...
View ArticleRe: Saved Search WeB UI Advanced Button
Hi, Saved search buttons are managed in view Launcher of component CRM_SAVEDSEARCH.You can see in the HTM page how the accessibility of each button is managed. For the "Advanced" button : * EDIT...
View ArticleRe: Interaction record created without 'anchor'
Hi, You may want to have a look at method GET_INTERACTION_RECORD of class CL_ICCMP_CUCOIREC_IMPL.This is where the interaction record gets created on confirming the identification of a BP. You will...
View ArticleRe: Interaction record created without 'anchor'
Hi Sylvain thanks for answering. That's fine. It's called during BP confirmation though. I am actually expecting to have similar behavior while interaction record creation therefore automatically by...
View ArticleRe: Interaction record created without 'anchor'
Hi, Could you elaborate more on your requirement ?Is it a custom development ? If so, where is it located ?Calling the ROOT_CREATE method will not set up automatically the anchor to the interaction...
View ArticleRe: Interaction record created without 'anchor'
Hi Actually since the anchor is the way to differentiate an IR I thought and I actually read somewhere that it should be created by standard. Thus I was thinking about a bug for Bol Api ROOT_CREATE....
View ArticleNew work center for transaction launchers
Hi,I need to create a work center to show some transaction launcher links in one work center link group.Do, I need to create an empty UI component with one inbound plug and assign this as target ID...
View ArticleRe: ERMS : Auto Acknowledgement Mail , Subject and Mail Body is empty
suggest also to check the Usage type - should be either Internet Mail (HTML) or Internet Mail (Plain Text). If you are using attributes to populate the subject or body, ensure that you have the correct...
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Re: Standard responses
If you want to use standard responses for chat, you must assign the standard response groups to chat profiles in Customizing for Customer Relationship Management under Interaction Center WebClientBasic...
View ArticleRe: Interaction record created without 'anchor'
Hello again, Does not seem like a bug. The fact that a Business Transaction is an IR is taken into account in the IC scenario, in the method I gave you. The ROOT_CREATE method does not directly take...
View ArticleRe: Interaction record created without 'anchor'
Hi yes it was a work around that I had already done similar to the one you showed me. I does work if I implement it. Thanks for pointing it out. RegardsMG
View ArticleRe: IC Alert navigation
Hello Julius, Did you try the solution provided pour your alert navigation ? Best regards, Sylvain
View ArticleRe: Getting error in IC agent business role while loading components.
Got similar error on a system copy and it is resolved by adding fully qualified domain name with paramater icm/host_full_name
View ArticleRe: Specifics for Interaction Center: Toolbar - Interaction Center WebClient...
Hi, This seems to be a bug in SAP standard. The veto is ok as with creation of the service request an interaction record has been created. So a veto against clear interaction is fine butthe interaction...
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Re: Smartforms Triggered as Email (PDF) Via Action Profile, How To Set sender...
Hi Anbu, I believe note 573736 content will help you Kind regards,Garcia
View ArticleTransaction Launcher using FO Process
Hi, We have FO process based Acton box functionalities created in SAP CRM 4.0 and now we have upgraded to CRM 7.0 EHP3.We have created transaction launcher using same Front office process and while...
View ArticleHow can I show archive Service Confirmation in webUI
Hi all,I'm envolved in an archiving project.We'll use the Interaction History for see by webUI the archive object.Now I have a problem with service confirmation (BUS2000117, archive object...
View ArticleRe: Transaction Launcher using FO Process
Hi, Are you facing a blank page where the FOP should be displayed? And did you try to use ITS instead of SAP gui?Regards, Nicolas
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