Workcenter ID page not coming
Hello Gurus, We have CTI integration with our SAP IC application. Bucher and Suter is the service provider. When we login to SAP IC, we have work center ID to be entered by the Agent which establishes...
View ArticleRe: ERMS: Inbound Distr. doesnt try to find int. recipients after exit was...
Hi, There was a bug which was solved by SAP Note 1755529. It is also mentioned in KBA 1846041 which summarizes known issues. Not sure if it helps here. Best Regards,Sigrid
View ArticleRe: Broadcast messages in SAP CRM IC
Hi Lakshman, I'm not sure what all objects you have added, but you can try adding the standard work center (IC-MGRMA, assuming you haven't changed it) in the navigation bar profile of your IC Admin...
View ArticleRe: Broadcast messages in SAP CRM IC
Hi Shobhit, Thanks for the response. Problem is that i am getting the "Manage Operations" link in Navigation bar for IC ADMIN role as well but when i click on the Manage Operations, under create block...
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Re: Broadcast messages in SAP CRM IC
Ok, so you have similar config with create Group ID for BM
View ArticleRe: CRM_ORDER_STATUS badi
Hi Ezhno, go through this link this is another way to find out the badi.. this might help full to you... How to search for BAdIs? (Trace it) Thanks & Regards,Srinivas.
View ArticleRe: Workcenter ID page not coming
Hi Lakshman, From refresh did you mean upgrade?Also is there any enhancement done in class "CL_CRM_IC_MCM_WORKCENTER"?If enhancement is done you can verify its method if they were used in your...
View ArticleRe: Workcenter ID page not coming
HI, Thanks for the response. Refresh i mean, we did a system refresh with our Production system recently. Our BASIS team did this activity and they performed all the post refresh activities as well...
View ArticleRe: Broadcast messages in SAP CRM IC
Hi Thanks for the response. Yes the Visible checkbox is not checked for ADMIN role and that is why it is not coming. Thanks for your help in resolving the issue.
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Unable to View Follow up Transactions in Interaction Record
Hello All, I have created a prospect performed the lead transaction on the prospect from the IC Role, the interaction record gets created as per the customization settings maintained, I have also...
View ArticleRe: Unable to View Follow up Transactions in Interaction Record
Hi Atul, You have to setup the control copy in the following path:Transaction SPRO > Customer Relationship Management > Transactions > Basic Settings > Copying Control for Business...
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Re: Unable to View Follow up Transactions in Interaction Record
Hi Bruno, I did maintain the copy control settings and now I can see the transaction type settings, however other fields like description, employee responsible and planned date are blank could you...
View ArticleIssues with SAP CRM product configuration
HI, we are having problems with SAP CRM product configuration. we use vairant configutration and variant pricing in our business process. We did a back end server migration. after that when I go in to...
View ArticleRe: Unable to View Follow up Transactions in Interaction Record
Hi Atul, Those fields, Description, Responsible employee and Planned date, are delivered empty so end user can fill them before creating the followup transaction. After creation, the application will...
View ArticleRe: CRM_ORDER_STATUS badi
hi Karthi M R,if u want to trigger the badi when the status is changed,create action profile(for this use badi exec_method_ppf) for the transaction ,there u can set the status in action profile....
View ArticleRe: Unable to View Follow up Transactions in Interaction Record
Hi Atul, As indicated by Garcia, the follow up view on the interaction record view set only allows creation of follow up transaction and is not indicated to display already created follow up...
View ArticleHow can we send 100+ E-Mails to clients by using Interaction Center ?
Hi Experts, Can you please tell me how can we send 100+ e-mails to clients by using Interaction Center. RegardsKishor Kumar.
View ArticleHow to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Gurus, We are using CRM 7 EHP 3 with HANA, we are trying to setup Knowledge base, I have found the following SAP Note (1774566 - SAP Business Suite - Restrictions) which says"Software Agent...
View ArticleRe: How can we send 100+ E-Mails to clients by using Interaction Center ?
Hi Kishor, I think your requirement can be achieved via configuring IC web broadcasting messages. Below is a SCN document explaining step by step procedure for the same....
View ArticleRe: How can we send 100+ E-Mails to clients by using Interaction Center ?
Hi Kishor, You can add a new link in the navigation bar to ELM in order to create the activities (emails) from there, after that you need to create a new action definition in the action profile with...
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