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New Account Creation on IC

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Hi Champs ,

 

Need your guidance regarding Account Creation through Account Identification screen of IC_AGENT Business Role. If I am going to create any new account as Individual Partner Category  and select different PARTNER ROLE ( see enclosed screen short) then each time new account create with No Range of one Partner role i.e Prospect . For example if I select International Agent as Partner role or Local Agents or other it is always creating new account with no ranges of Prospect only not from the specific no ranges I defined in Grouping of BP Role Categories .

 

 

 

Please guide me how I can resolve that issue.

 

 

Regards,

 

Fahad Imam


Re: New Account Creation on IC

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Hello Fahad,

 

You can try enhancement spot - BADI_NUMBER_GET_NEXT.

 

Thanks,

Kapil

Re: Unable to move the fields from Available to Selected fields

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Hi Kalpana,

 

How are you  ?

 

You need to relax and explain the exact issue (what you mean by one mark type icon ?)

 

From my understanding you are not able to move the fields . You need to select on top of the field and not on the right hand side. PFA screenshot.. If this what you are facing ...

 

SelectBSP.png

 

Also, please check your user profile in  SU01 and let us know what has been assigned. PFA.

BSP_Auth.png

 

Please elaborate if this doesn't resolve your issue.

 

Regards

Rahaman

Use alert display box in for custom message in IC Context Area

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Hi,

 

I want do display some message in the Alert Box of SAP IC Context Area but not using alert in an event.

Could not find any code for this purpose. I checked BSP Component ICCMP_HDR_CNTNT where all the 3 text boxes of Context Area are configured.

Is there any way to enhance this component and push a message to UI Alert Box.

Re: How to read the values

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Hi Shrita,

 

Is there any way that we can pass multiple GUIDs to retrieve their data simultaneously instead of getting it for individual GUIDs.

 

Thanks

How to read the values of FM CRM_DOC_FLOW_READ_DB?

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Hi People,

 

Reading values from the FM for a single GUID is done but is there any way in which I can pass multiple GUIDs to get there data at once since the number of GUIDs that I need to fetch the data for is a huge one , so it'll be difficult to pass individual GUIDs one by one.

 

Thanks

VF01

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Hi All,

 

i'm using VF01 t-code to issue invoices for customers. However i'm not able to paste more sales orders in one attempt like 100 or more. Please advise how to paste more sales orders in one attempt.

 

Thanks

 

Regards,

Mani D

Re: How to read the values of FM CRM_DOC_FLOW_READ_DB?

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Hi Prateek,

 

You may use CRM_ORDER_READ for your purpose. To avoid performance issues

 

set IV_ONLY_SPEC_ITEMS = abap_true and send DOC_FLOW in IT_REQUESTED_OBJECTS


Re: Create a standard address for a BP/CONTACT

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Hi Hasnaa,

 

You should try BOL programming, avoid using a BAPI

Telephonie Integration issue-ready/not ready grayed out

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Dear all,

 

currently, I am working on an Telephonie Integration Project and need to connect SAP CRM 7.02 (BBPCRM SAPKU70211 WEBCUIF 731) with  Siemens HiPath 4000 V8.

 

I have checked some scn discussions and also some notes regarding the ready/not ready grayed out but could not find any solution to my issue.

 

I do a Connection test in SM59, it works fine

I have trace running for the user (CRM_ICI_TRACELEVEL = XXX) (see attachments) and I see three Messages:

 

 

1. CRM_IC_APPL_UI_CHMSG --> Logged on to communication Software system

2. MEthode CL_MCM_EVENT_DISPATCHER~send_to_client

Event: com.sap.ic.bspinvoke

Params: icwc_sam_message_listener[icwc_Client_listener]0[AbapErrorMessage]1[I]2[CRM_IC_APPL_UI_CHMSG]3[503]4[]5...

 

3. CL_CRM_ICF_Notify_Polling~write_polling_page

Content....

 

The only place I see the error is in the second message but I could not find an Forum where it has occured and solution was provided. Does anyone have worked with this issue? Is this the reason why my Button (ready/not ready) is grayed out?

 

Any help is very appreciated.

 

Thanks and Regards,

 

Tariq

Re: Telephonie Integration issue-ready/not ready grayed out

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Hello Tariq,

 

Am not sure if you have already reviewed the below KBA notes which address a similar issue but please go through them and let me know if there helpful.

 

 

 

 

 

 

2257881 - CRM IC: Communication between agent and communication session fails when HTTPS protocol is used

 

 

 

 

1836437 - CRM IC: How to set up an IC Agent role - technical prerequisites from customizing point of view to prevent errors

 

 

 

 

1954574 - CRM IC problems in complex system landscapes (alerts, greyed out ready/not ready buttons, agent dashboard, timeout, worker session)

 

 

 

1337658 - Ready/Not Ready radio button gray out and cannot be changed

 

 

 

Regards,
David

Re: How do I modify the communication view within Interaction Center?

Re: Telephonie Integration issue-ready/not ready grayed out

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Hi David,

 

thanks for the notes. I have already checked each of those notes quite a few times but no sucess yet.

 

regards,

 

Tariq

Re: Create a standard address for a BP/CONTACT

Email Activity in SAP CRM

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Dear Champs !!

 

 

My requirement is that i want to email directly to BP maintained in SAP CRM and their email activities should also be saved in interaction history as Email send date and time , Email reply date and time. I am new to SAP CRM and working on this scenario first time. After doing R&D i propose Groupware Integration with Outlook but after it's installation by Basis team we could not integrate outlook with SAP CRM. Then we raise ticket on SAP and they replied that Email integration is not supported with the client based groupware. There are 2 ways for integration which SAP Offers:

 

1.  1-1 Email Integration ( I am confused that whether it is totally Functional Activity or Technical Activity)

 

2. Desktop Connection with SAP CRM ( I am confused that whether it is totally Functional Activity or Technical Activity)

 

 

Looking forward for your cooperation.

 

 

 

Thanks


Re: New Account Creation on IC

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Hi Kapil,

 

Thanks for reply.

 

I got the solution by selecting Grouping Field through Configurable Areas option at WEBUI. Now by selecting grouping I can create any BP record with desired no range.

 

 

 

Thanks

Re: Use alert display box in for custom message in IC Context Area

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Hello Tapas,

 

I'm not sure I understood your question correctly, but here it comes now, how you can send alert messages using the standard functionality...

 

Result:

Hello.jpg

 

Code:

data: lr_alert_srv    type ref to cl_crm_ic_abap_alert,

           lv_alertobj     type ref to cl_crm_ic_alert,

           lv_alert_return type ref to cl_crm_ic_alert_return,

           lv_alertid      type crm_ic_alert_id,

           lv_id           type string,

           lv_jalert       type ref to if_crm_ic_jalert_srv,

           lv_alert_msg    type string,

           lv_alert_text   type string,

           lv_source       type crmt_ic_alert_src.

 

     create object lv_alertobj.

 

     lv_alert_text = '<b>Hello Tapas !!!</b>'.

 

     lv_alertobj->set_message( lv_alert_text ).

     lv_alertobj->set_tooltip( lv_alert_text ).

 

     lv_alertid = 'zdmsh_test'.

     lv_source = cl_crm_ic_active_alerts=>gc_extern.

 

     lv_id = lv_alertid.

     lv_alertobj->set_alertid( lv_id ).

 

     create object lv_alert_return.

     lv_alert_return->set_timer( '' ).

 

 

     lv_jalert = cl_crm_ic_services=>get_jalert_srv_instance( ).

     lr_alert_srv = lv_jalert->get_alert_service( ).

 

     try.

 

         lr_alert_srv->if_crm_ic_alert_service~send_alert_cancel( alertid = lv_alertid

                                                                  session_id = '' ).

 

         lv_alert_msg = lr_alert_srv->if_crm_ic_alert_service~compose_message_text(

                                        alertobj    = lv_alertobj

                                        alertreturn = lv_alert_return

                                        ).

 

         lr_alert_srv->if_crm_ic_alert_service~send_alert_message(

                                           alert_id   = lv_alertid

                                           timer      = ''

                                           message    = lv_alert_msg

                                           session_id = '' ).

       catch cx_root.

     endtry.


If you need more fancy solution, you can modify ICCMP_HDR_CNTNT/AlertInfo, register your own event listener and trigger your own SAM event as it was already described by Michael in his post: How to configure and adjust the Account Identification view

Re: How do I modify the communication view within Interaction Center?

Re: Use alert display box in for custom message in IC Context Area

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Hi Dmitrii,

 

Thanks for the code. Its really useful. It may solve the purpose but what I was asking that is there a way we can display message in Alert Box without using the Alert functionality.

I mean by redefining or using some method which actually pushes the message to Alert Box so that we can simply pass a string.

Re: Script Transcript not showing log

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sorry for the delay. The note was the answer

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