Hi Tapas,
I'm totally confused now. In the example above I simply pass a string.
See:
data: lv_alert_text type string.
lv_alert_text = '<b>Hello Tapas !!!</b>'.
I'm not using any Alert functionality, except maybe some classes. But this is so, because they contain exactly the right coding. If you don't like them, for some reason, you can copy the code from inside, but to my mind it's look rather weird.
BR, Dima
Hi Syed,
I think for your requirement the first option of email integration is the most suitable.
There is extensive documentation available on this topic here on SCN. As a start please take a look at the following document:
ERMS Configuration Guides and Documentation
Best,
Christian
Hi Dmirtii,
Sorry the confusion. The code you provided is fit for my solution but I am facing some issue in the code.
1. I have created am FM and executed the code but no messages in UI. So I checked that the inside the last method if_crm_ic_alert_service~send_alert_message the code is unable to fetch the session ID. Here do I need to put this code so that it will get the session ID? Is it from any method of UI component.
2. I guess this message will be only displayed to me as it will fetch my session ID.
Hello Tapas,
Basically you are saying that cl_icwc_session_registry=>get_session_id( ) has returned you nothing. This is strange, for me it's working out of the box. You should then check why this static variable is not populated. Set a break-point in CL_ICWC_SESSION_REGISTRY-> REGISTER_AS_AGENT_SESSION or simply search for this class on SDN, there are some posts.
It's hard to help you as I don't get this kind of error.
BR, Dmitry
Hi Dmitrii,
I have called my FM from a method of UI component and its working now. 
Thanks a lot for this solution.
Could you also let me know whether I can run the code and display message to some other users.
Hi Team,
I am unable to change the field label renaming on interaction record could you please help here.
in interaction record categorization fields i could not able to change the field labels.there is no configuration page here.
in webui -icagent role-interaction record screen-categorization tab-fields category1 and category2 and category3 we need to rename this field to type subtype and subsubtype. how to do it?
Component - GSMCDDLB
Thanks in advance.
Thanks & Regards
Kalpana
Hi,
Is it possible to stop or delete any active broadcast message by code. Not by selecting Mark as Read from the UI.
Thanks.
Hi Team,
Could you please help here.Still i am looking help here.
Thanks & Regards
Kalpana
Thomas,
SAP has process of certifying the CTI Integration, If a Integrator (Company) would like to have there product certified then SAP is going to have there certification engineer validate various CTI Call functionality like Agent Login/logout , Agent status, Alerting, Answering,transfers.......etc.
So if you are looking for any particular CTI, then you can search for the Integration company in
We have some of the CTI Application certificed by SAP and CTI Company.Let me know us know if you are looking for a specific CTI.
Thanks,
Vamshi Suddapalli
Solution Engineer
AMC Technology
Rahman,
In ideal scenario, as mentioned above the number format can modified on CTI end however if your application (Integration software) supports translation of the number you can do that using your application.
Thanks
Vamshi Suddapalli
Solution Engineer
AMC Technology LLC
Hi, Tariq
I encountered once Grey out issue where suddenly new logon users could not use the Ready /Not Ready buttons. The reason was because system space ran out so that icm could not write the SAM traces in it.
So when the issue happen you may check:
- SMICM -> go to -> HTTP Server Cache -> Display
whether you SAM entries were written
- If not, check dev_icm log for the errors regarding the missing polling entries. In my case, it showed
"No space left on device" and "Can't write resource" Also "IctCmWrite: write (92) failed. errno=28"
You may check as reference for your issue.
Tina
Hello Mihai.
I tried your code, but transaction launcher transactions still close.
I need to remain all transaction launcher transactions open.
My code:
loop at gt_active_ltx assigning <lfs_active>.
TRY.
<lfs_active>-ltxhandler->process_return( lv1_dumy_request ).
CATCH cx_root.
ENDTRY.
DELETE gt_active_ltx WHERE guid = <lfs_active>-guid.
ENDloop.
May be some additional code ?
Thank you and best regards,
Igor
Hi Tariq,
Some times please log off and login and see whether ready and not ready will available to select. We have integration with AVAYA, we are facing this issue in regular periods, that time we are asking users to log off and login, then all the fields are getting displayed to select.
Dear all,
thanks a lot for the replies. It works now.
The reason is/was that the context Profile assigned to the Business role was corrupted. I have copied the Standard IC Agent Business role and started analyzing the whole issue by scratch and it came out that the context Profile is not working properly.
Regards,
Tariq
Hi Guys,
We have defined few rules for value of attribute G-OFFRE in the configuration of some products (COMMPR01)
These rules are based on value of attribute PERVERBR (component IUICPT).
For example,
If value of PERVERBR lies between 0-10 then the value to G-OFFRE will be F1
If value of PERVERBR lies between 11-20 then the value of G-OFFRE will be F2
If value of PERVERBR lies between 21-30 then the value of G-OFFRE will be F3 and so on..
In the process of product change when screen for new line item loads for the first time, the G-OFFRE value always loads as 'F1' i.e. the value of PERVERBR is taken as Blank/0. But if we re-enter the value of PERVERBR and press enter then G-OFFRE is recalculated correctly.
I am not able to find the reason for this.
Can anyone tell me how the configuration of the product/service from COMMPR01 is applied to new line item.
If we can check this configuration call, then we can exactly check what value of PERVERBR is being passed.
Note: Product change process is copied from below classes
Thanks,
Anjali
Completing the note
Note: Product change process is copied from below classes
CL_CRM_IU_PR_PROD_CHNG_ITM
CL_CRM_IU_PR_PROD_CHNG_ITM2
Thanks,
Anjali
Hi Kalpana,
If you want to change the standard text, please follow
the steps below.
1. Run T-code： /osotr_edit
2. select text type：Short Text
3. select Language as En English
enter Alias as: CRM_IC_APPL/CATEGORY1
4. click change button
5. change the text for category1 and save your change.
Regarding category2-4, you can do the same steps as above
for Alias CRM_IC_APPL/CATEGORY2, CRM_IC_APPL/CATEGORY3 and CRM_IC_APPL/CATEGORY4.
Or you can modify the following method which I don't recommend.
CL_GSMCDDLB_DROPDOWNLIST_IMPL
METHOD / GET_CAT_LABEL_TEXT
Best Regards,
Bruce
Hi Bruce,
if i do this change is it applicable for all interaction screen?i want this functionality change on only one business role.
Thanks & Regards
Kalpana
Hi Bruce,
Thanks for your reply..could you please suggest in my case i thought second method is suitable.why i because i want only this functionality on one business role only.so is it correct approach?
Thanks & Regards
Kalpana
Hi All,
The account identification results max hits is set to a value in the back-end configuration. In my case it is 100.
The reason I am comparing Account identification screen with Agent Inbox search screen is because for both we are setting a limit to the max hits in the back end.
1) why for Inbox search the user has option to key in results nos where as in identify account not ?
2) In agent inbox even if the max results field is available it cannot be changed by the end user as it is set in the back end configuration and is restrictive.
3) Is there a way to have the field of max results appear on account identification screen and is it restrictive or user have the ability to increase the max results if they want to ?
Account Identify search results when searched with first letter of the name :
There is no field of "Maximum number results" as its available in inbox search.
Inbox search results:
"Max number results" field is available but the user does not have flexibility to modify it as the system flips it back to 100 .
Account Identification /Inbox search max hits settings in configuration:
Looking forward to your comments.
Shilpi