Yes, the Alias will effect all business roles. If you want only one business role with different category
description, then you can condiser modifying the method. You need to refer to Note 7 to consider the
notice when doing modification.
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Re: Unable to change field label renaming on interaction record categorization fields?
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Re: Stop/Delete active broadcast messages.
Hi Tapas,
I think you can consider adding your code in Class CL_CRM_BM_BROADCAST, for example
the methods PURGE, RETRIEVE and SEND which are responsible to purge, retrieve and send the messages respectively.
Best Regards,
Bruce
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Re: Unable to change field label renaming on interaction record categorization fields?
Hi bruce li,
Could you please respond to below thread.
Custom component form view fields if i enter value that is not determined on screen?
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Few fields are not getting populated in work center 'Billing Overview' in CRM Web UI
Hi,
In SAP IS-U CRM environment, post copying business role UTIL_IC_REG in Web UI. When I am entering the business partner number I am getting all the required details in the defined work centers.
And, when selecting work center 'Billing' to go on 'Billing Overview link' there I am able to see Bill Number, Bill Date, Due Amount, Billing Period, Billing Days but on the same screen the fields such as Contract/Division, Rate Category, Device Number, Meter Reading, Meter Reading Reason etc are not being populated.
Hence, please give me some idea on this to it resolved without enhancing the component.
Thanks in advance.
Regards;
Jai
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Add Subject Profile Categorization in Document Change History
Hello,
We have multilevel subject profile categorization in Service Tickets but the subject profile is not shown in document change history.
How can I add subject profile category in the Change History. when Ichange the category,the changemust be reflectedin thechange history (CDHDR, CDPOS tables).
Regards,
Hari
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Re: Add Subject Profile Categorization in Document Change History
Hello Hari,
Can you review the KBA note: 1266940 which might be helpful.
Check if the "Parameters" of your Service Ticket are correctly defined as addressed in the KBA.
1266940 - How to set customizing for multilevel categorization
Best Regards,
David
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Re: Add Subject Profile Categorization in Document Change History
Hello David,
Thank you:-)
Parameters are assigned as suggested in note: 1266940
Categorization is customized properly for us but when we make changes to categorization it is not captured in service document history.
Regards,
Hari
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What does "Relation Type" mean?
If you are going to check the interaction record for a confimred BUPA, you are about to open it from Account Overview section.
Then in this interaction record, you can see assignment block "Transaction History". Then we see same transaction type with same ID are doubled, but with different relation Type. can anyone tell me what does it mean for "Relation Type" here? what's the difference between those relation types?
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Re: What does "Relation Type" mean?
Hello Huipeng,
the interaction record is an anchor, that links everything, that was created or "touched" during interaction, and describes how it was related to the very interaction. So in your case, looks like the object was created from the interaction record (Next document type) and at the same time, it was therefore used during the interaction (Participant type).
I assume that if you confirm the customer again and change something on the very Individual object, then you will get new interaction record and in the transaction history you will see the object id only once, with Participant in comm... type.
Please, check this great blog about interaction record: Everything you need to know about the Interaction Record in the CRM Interaction Center .
Regards,
Dawood.
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Re: What does "Relation Type" mean?
Hi Huipeng,
The Relation type describes the Relation or a link that a Transaction has with other Activity Business objects.
As in your case as per your screenshot, Transaction history shows the history of changes that has taken place for a particular transaction. For an Interaction record, a Task "S1 Service Orders'was created , which is in Open Status as shown. And then the Business partner was added to the Transaction. It basically lists out all the changes you do to a particular transaction. either status changes or any field changes
You can test it by doing some changes to your Transactions and then check the transaction history.
Hope it understands
Thanks
Abdul Rasheed
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Create a New Alert if Max Sessions Opened
Hi all,
I want to raise a alert message IC Home Page When click on New Session if maximum user HTTP Sessions( for ex : 5 Sessions ) .
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Re: Create a New Alert if Max Sessions Opened
Hi Ravi,
You can create alerts in the CRM WebClient user interface.
To use user-triggered alerts, you must activate the business function IC and Communication-Enabled Business Processes (CRM_IC_CEBP
).
Please refer to below sdn link for complete details:
Creating Alerts - Interaction Center WebClient - SAP Library
Thanks and Regards,
Deepa.
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Re: Stop/Delete active broadcast messages.
Hi Bruce,
The PURGE method is deleting the messages but its not immediately removed from the screen. A refresh is needed. Can it be done without refresh.
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Re: Stop/Delete active broadcast messages.
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Re: Create a New Alert if Max Sessions Opened
Hi Deepa,
Thanks for the Reply.
Could you please provide if any document exist apart from above links. I have gone through those links and did the necessary settings still not able to get alert message.
Regards
Ravichand.
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Re: What does "Relation Type" mean?
Hi
Let me share some more information from a test case:
Relation Type
- Next Document means that the transaction has been created as follow up of the interaction record (VONA)
- Process means that the transaction has been created as dependent business transaction during the customer interaction (INTA)
- Participant in communication process (INTO) means that it has been touched or created during a customer interaction
This is actually the docflow of the interaction record. If you want to see some more technical information, you can user report CRM_ORDER_READ and check structure ET_DOC_FLOW.
Best Regards,
Sigrid
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Re: Few fields are not getting populated in work center 'Billing Overview' in CRM Web UI
Hello Jai,
The behavior you are expecting is a standard SAP functionality.
Please check the following:
1. if you have all the latest SAP notes related to this functionality
2. Data you are using has all the required information to display
Thanks,
Kapil
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Adding returns order in standard Sales Order assignment block
Hello All, In our current interaction center, Sales Order assignment block displays list of standard 'OR' sales order created in ERP. Standard OR sales along with 'RE' returns orders are replicated in CRM back-end but does not show in Web UI. My question is, Is there any way I can also show returns orders in Sales Order Assignment block? If yes, What do I have to do to make returns order display along with Standard Sales order? Thank you in advance.
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Re: Create a New Alert if Max Sessions Opened
Hi Ravichand,
Actually, I don't think you need to create a alert for this scenario.
Because in IC WebUI, by standard design, if you already have MAX 5 manual sessions already open,
then the 'New session' button will wb inactive(Gray out). If the button in your system didn't
gray out, you need to apply note: 2187577 - CRM-IC: New Session button active even when max sessions reached.
https://launchpad.support.sap.com/#/notes/2187577
Also, the maximum number of CRM IC tabs to be opened is hard coded (up to 6 only(only can open 5 manually, another one is for incoming communication session), if you want to change the max
number of open tabs, please check SAP Note 1628185 to adjust the coding.
https://launchpad.support.sap.com/#/notes/162818
Also, please read note: 1597836 - HTTP session handling in IC multi session scenarios.
If you set the parameter as following, then if the max number of sm04 http sessions is reached, then system will send an error message like "The maximum number of sessions has been reached" to the browser instead of a generic HTTP 500 internal server error. For further details you might also check SAP Note 1427190.
https://launchpad.support.sap.com/#/notes/1597836
icm/HTTP/esid_max_ctx (set the max allowed number of SM04 http sessons)
icm/HTTP/esid_displace_ctx to FALSE.
is/HTTP/show_detailed_errors to TRUE
Best Regards,
Bruce
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Re: What does "Relation Type" mean?
Hi, Sigrid
many thanks for the help.
Our test is like this: Firstly I confirm the BUPA, and then confirm the Object. Then I directly click "End" button. After that I go to transaction history assigment block in this interaction record to check and here is the screenshot.
so according to your explanation for VONA which is a follow up of the interation record. but why in my example this transaction type Individual Object/Product has "Next Document" relation type? The object confirmation is always done before IR creation. My understanding is only INTO should be here as "participant in communication process". Not VONA.
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