Hi Kapil,
Thanks for the response.
Yes, it's a standard behavior and it should have displayed accordingly as those fields are having the entries.
As I mentioned on the same view I can see the entries for few of the fields but not for all.
Also, I tried finding the related notes but unable to find it. If it really such a case, will you be able to give any hint regarding the Note(s) to be used here.
Thanks.
Hy all ,
I need your help in BOL programing for a request that consists to get the value of email when creating a related contact in WEBIC and do some checks: :
The component of this screen is the ICCMP_BP_CP :
So i redefine the methode do_validate_input and i put this code :
****************************************************************************************
DATA: lr_window_controller TYPE REF TO cl_bp_cont_mainwindow_impl,
lr_msg_service TYPE REF TO cl_bsp_wd_message_service,
lr_entity TYPE REF TO cl_crm_bol_entity,
lr_col TYPE REF TO if_bol_entity_col,
lv_email TYPE ad_smtpadr ,
gt_contacts TYPE TABLE OF string ,
ls_contacts LIKE LINE OF gt_contacts .
lr_entity ?= me->typed_context->contpersaddressvalnode->collection_wrapper->get_current( ).
TRY.
lr_entity ?= lr_entity->get_related_entity('BuilStandardAddressRel').
CATCH cx_crm_genil_model_error.
RETURN.
ENDTRY.
IF lr_entity IS BOUND.
lv_email = lr_entity->get_property_as_string( 'E_MAILSMT' ).
if lv_email = '.....' .
display popup ...
endif .
********************************************************************************************************************
In webui screen , when i try to save a contact , i have this exception ;
Thank you by advance 
Hasnaa .
Hi Hasnaa,
Try to declare variable LR_ENTITY as reference of CL_BSP_WD_VALUE_NODE. This is normally used when corresponding context node has some value nodes.
After this, I'm not sure but you can get another kind of error. Don't think you need to get the 'BuilStandardAddressRel' relationship because I think that context node is already pointing to that. So maybe you just need to get the attribute value for 'E_MAILSMT'.
See if it helps you a little more.
Kind regards,
Garcia
HI BRUCE,
THANKS FOR THE VALUABLE INFORMATION.
BUT THE BUSINESS WANTS TO HAVE THE ALERT MESSAGE WHEN MAXIMUM SESSIONS REACHED EVEN IF NEW SESSION INACTIVE.
Hi Garcia ,
In fact you are right :
i did this and it works :
************************************************************************************************************
data : lr_entity1 TYPE REF TO CL_BSP_WD_VALUE_NODE .
lr_entity1 ?= me->typed_context->contpersaddressvalnode->collection_wrapper->get_current( ).
IF lr_entity1 IS BOUND.
lv_email = lr_entity1->get_property_as_string( 'E_MAILSMT' ).
**************************************************************************************************************
Thank you a lot
Hello Shilpi,
As per my understanding and experience working in SAP CRM over a period of time:
Firstly Account Identification and Inbox are two different features if WEB IC, with respective distinct usages, design and architecture. So, i don't can be compared.
Secondly, Account identification is the first screen launched while user is logged on. Also, same is used to confirm customer manually and automatically from an inbound call or other means of communication. This make it a business critical screen and should not overloaded based on user intervention, by changing maximum hits for example.
Whereas, Inbox is more of data extraction on request (user action) or configuration. Flexibility is given to view more data.
I hope that helps.
Thanks,
Kapil
Hi Ravi,
at the moment we are working on a similar solution to inform the agent about the maximum number of sessions. Actually we are about to create broadcast messages for this purpose because alert messages are session specific were as broadcast messages are cross session relevant information.
That means if you click on the other tab, the alert message is gone, but the broadcast message is still there.
There will be a note available as soon as possible to fix this gap in our solution.
With my best regards,
Alexander
HI Alexander Pilz.
Thanks very much
We followed this document and achieved some how
http://scn.sap.com/docs/DOC-63615
if you have any other solutions apart from this please let me know.
Hi Team,
I am facing the problem on production ,in account page-for individual account -if i try to update the mobile number field the new number getting saved,but when we edit the BP ID again it show old mobile number.
Could you please help here to solve the issue.
Thanks & Regards
Kalpana
Dear Champs,
I am willing for using ACTION Assignment Block in Service Request (SRVR). Initially, I could not find any ACTION Assignment Block through Personalize option . Then I click on configure page and from there Move Action Profile Assignment Block in to Displayed Assignment Block Option (See screen Short 1) . But after saving that configuration I can not find ACTION Assignment Block in Personalization (See screen short 2).
Please guide me how I can get Action Assignment Block ?
Looking forward for your cooperation.
Thanks
Hello Syed,
the standard pocess type SRVR does not contain any Action Profile, nor Action Profile Procedure, therefore the assignment block is not rendered.
Did you assign any AP to the process type?
Regards,
Dawood.
Hello Kalpana,
Please check if you have appropriate authorizations to change mobile. there might be a check at API level and error is not transferred to WEB UI.
Check any other custom development around mobile numbers.
Thanks,
Kapil
Dear Dawood ,
Lot of thanks for reply.
My actual requirement is to create Task as followup document from the SRVR once i save it. Therefore ,for that requirement i am willing for doing it through Action Profile. If there is another procedure for catering this requirement then please let me know .
Further can you clarify what do you mean by Did you assign any AP to the process type?.
Lot of thanks for reply.
Regards,
Fahad Imam
Dear Dawood,
After doing necessary configuration in Action Profile and assigning it to SRVR transaction type I got my required assignment block available.
Thanks
Dear Syed,
that is what I have meant :-) Assign Action Profile to the process type SRVR :-), you goit it :-).
Although I would always suggest not to modify the standard customizing, rather copy SRVR to your own process type (e.g. ZRVR) and make necessary modifications there.
Regards,
Dawood.
Lot of thanks Dawood
I am closing this thread because I have re-posted it in CRM forum http://scn.sap.com/thread/3906419
Hi Prateek,
You can call api CRM_ORDER_READ and read et_doc_flow by passing all the header guid in it_header_guid.
For performance set iv_only_spec_items = abap_true and before calling api send Doc_flow in IT_REQUESTED_OBJECTS.
Hope its resolve your issue
cheers!!
Tapan
Hello All,
I've a strange issue where the end-user is not able to find any tickets assigned to her in "My Worklists". Also, there are no results being displayed when the ticket search is being performed with her id as the "Owner ID", though there are pending tickets on her ID.
When we log in with the same role as end-user and try to search for tickets assigned to her with her ID in "Owner ID", even we are unable to retrieve her tickets. But when we log in with another generic role, we are able to get the search result for her ID and show all her tickets including pending/closed.
Unfortunately, we cannot do a debug session in production and cannot know the exact reason behind this. I've tried to debug the CL_CRM_Q1O_SEARCH->Get_result_values and GET_RESULT_GUIDS methods and also the Function Module CRM_BSP_OIC_1O_SEARCH_FROM_RF to understand how the tickets are retrieved in My Worklists. But this was of little help and we could not figure out much.
Any help on what could be the root cause or how to proceed would be of much help.
Regards,
Satya