Hi Deniz,
You can call api CRM_ORDER_READ and read et_doc_flow by passing all the header guid in it_header_guid.
For performance set iv_only_spec_items = abap_true and before calling api send Doc_flow in IT_REQUESTED_OBJECTS.
Hope its resolve your issue
cheers!!
Tapan
Hi Satya,
From what you've written, it's likely a case of missing authorizations in the role the end-user is assigned. I'd say you should try to zero in on the missing authorization(s). You could try comparing the roles in transaction SUIM. You can also check SU53 after you try to execute the search with the end-user role.
Akshat
Hello San,
Would you be able to explain the steps of how to retrieve the multilevel categorization values for service request.
I am currently struggling to find the same.
thanks
Shilpi
Hi Gurus,
We have and issue with personnel call back functionality with Gplus and genesy. Below are steps with issue details
a)to accept callback (OCS dials and agent isconnected to call)
b)To reject call (OCS reset record to bedialedlike new)
My issue is why the 'personnel callback' is getting triggered if the agent is in Wrap Up mode. No event should be sent to SAP if the agent work mode is either in-call or wrap-up.
Please let me know if any addtional info is req. Attached is the screenshot for details
Thanks,
Bhushan
Hello experts,
We have integrated Facebook with SAP CRM. We are getting the posts in Agent Inbox. But, when we open the post and click 'Reply' button, the screen is blank. Can someone please help us understand the issue?
Thank you.
Hello Experts,
I have issue in categorization schema
i have categorization schema in service request , in our case all the 4 category has been occupied
issue: end user is directly selecting category 4 then all the relevant categories in hierarchy are auto populated in all 4 categories
we have kept validation on category 1 , based on which service request urgency type is triggering
now how can i restrict the categorization schema so that end user has to select category1 then only category 2 has to be unlocked , after selecting 2nd category 3rd and 4th should editable/unlock/Selectable
Kindly assist
Chinna babu
7795533175
Hi Babu,
categories are using view BTCATEGORIES/Categories, context node is BTCATEGORYFIRST, attributes are CAT01, CAT02, CAT03, CAT04.
To make a field input-disabled/enabled, it is controlled in method GET_I, for example, GET_I_CAT01, GET_I_CAT02, GET_I_CAT03, GET_I_CAT04.
You can enhance the view, redefine the GET_I _... methods to add your own logics to control the field locked or not.
Best Regards, Corrine
Hi ,
I have a query.
We have a development where, we need certain fields in Attachment assignment block , to have dynamically calculated values.
The field "FILENAME" for example, should be populated with a custom generated unique ID.
I am trying to set the values in do_prepare_output (component GS_CM, view DOCLIST).
But the set_property does not set the values.
I even tried calculating the ID in getter method of the field FILENAME, and then calling the setter method forcefully passing the calculated value.
Even then the values would not be set.
I tried setting the value in few other event handlers .
Nothing works.
Any lead to proceed further will be helpful and appreciated.
Thanks,
Ramya
Hello Maren,
Please check if is the same issue as described in KBA 1939476 Q&A Social Media Integration in CRM Interaction Center
Check whether you have granted sufficient authorizations when generating the token. For facebook appropriate scopes related to Reply are required.
Kind Regards,
James
Hello James,
Thank you for replying.
I have checked authorizations. Everything is there in place.
But, the reply post view is not getting rendered and there is no error message also.
where else can we check?
Thanks.
Hi,
I need a help on same popup window..
On Click on any of these buttons( To, CC, BCC), a popup opens but these popup's are showing as transparent window. Any suggestion to display it better view.
Thank You!!
Regards,
Shaik
Hi,
In regards to the transparent window l think this note might help you so please check your current release and apply it if it hasn't yet been applied.
Best Regards,
David
Hi Bhushan,
Maybe this is not the right forum for this problem. SAP CRM sends through ICI interface command wrapupEnd and it depends on connector/CTI how the statuses are interpreted.
There is no setting in CRM which could influence this behaviour.
If you don't encounter this problem with Genesys standalone, then I would look at the Gplus adapter itself.
Regards,
Dawood.
Hi David,
Many thanks for the help!!
Issue has solved by implementing SAP note # 2151585.
Regards,
Shaik
Hello Shaik,
Great am glad to hear that the issue is now resolved.
Best Regards,
David
Dear everyone,
I have a question regarding using Service Requestion into IC role.
I have done an implementation project with service request but we used Service Pro business role.
For another requirement, we would like to use Interaction Center (with CTI and scripting functionnalities) with service request process.
Is it possible?
Are all the existing functionnality of service request (SLA, contract determination, Related Incident,ect....) available, even if used in Interaction Center role?
Thanks a lot for your answers,
Regards,
Anaïs
Dear Experts,
I'm facing this issue (CDT not launching) for the past couple of days, I did my research and finally reaching out to expert advises, Kindly help...
As a pre-requisite I had maintained all the required IE settings, Installed proxy & Core terminals.. Certifications has been installed, Ports have been opened in the agent laptop but still the CDT is not launching.
While checking the logs in the client side (Laptop temp folder) it is saying session connected.. however, it is not launching the CDT user credential screen..
Please provide your inputs.
15:13:49.193 (03248/TTimer ) TRC> SNET[OPEN] Trying to connect to ConnectionServer:
15:13:49.349 (03248/TTimer ) INF> SNET[OPEN] Session connected @SessionConnected
15:13:49.567 (06672/IpcWorker ) TRC> SNET[IN] Received handshake message: 21 (SESSION OPENED)
15:14:11.376 (06672/IpcWorker ) TRC> SNET[IN] Received handshake message: 02 (HEARTBEAT)
15:14:20.143 (02484/IpcWorker ) INF> SNET[OPEN] Session disconnected @SessionDisconnected..
Note: I had done the similar setting in the agent desktop and it was working in the desktop and I also able to connect the CDT in server as well.
Thanks
Rahaman
Hello Akshat,
I'm sorry for my delayed response and thank you for the hint provided.
We have checked with the Security team and the roles and authorizations are the same as that of a working user when compared.
Also want to inform that the user is able to search by ticket# and find ticket when logged in with a different role. But when she logs in with the role that she is meant for, she is unable to find her pending tickets in MyWorklists and neither does her normal Ticket Search functionality work with her id in the "Owner ID" field.
Kindly advise me if I've missed out any area.
Kind Regards,
Satya
Hello Shilpi,
As per my understanding and experience working in SAP CRM over a period of time:
Firstly Account Identification and Inbox are two different features if WEB IC, with respective distinct usages, design and architecture. So, i don't think can be compared.
Secondly, Account identification is the first screen launched while user is logged on. Also, same is used to confirm customer manually and automatically from an inbound call or other means of communication. This make it a business critical screen and should not overloaded based on user intervention, by changing maximum hits for example.
Whereas, Inbox is more of data extraction on request (user action) or configuration. Flexibility is given to view more data.
I hope that helps.
Thanks,
Kapil
Hi Experts,
We are interested in developing the custom adapter for telephony integration using SAP ICI web client. We are new to SAP world and seeking the help of a SAP CRM developer/consultant who can guide us in this development.
Anyone having experience in SAP CTI adapter development and interested in consultancy contact us at nabeel969@yahoo.com for detailed discussion.