hi,
I have built the necessary customizing for mult
ilevel categorization of the interaction record, and now it works fine.
I can set the categorization from the webUI, but I can not do it by Abap code; i would like to set the categorization of IR before saving a complaint.
I tried to use the custom controller "CRM_IC/CategoryController", but without success.
could you help me please?
thank you very much