Re: Graph for relationship Visualization
Hi Andrej, I would like to suggest following impact if you go ahead with the above graphical structure - 1. Any account over the period of time has multiple transactions and the number will keep on...
View ArticleRe: Specifics for Interaction Center: Toolbar - Interaction Center WebClient...
Hello Sigrid, I set the system user parameter as WCF_IGNORE_ENHANCEMENT to 'A' so that all the custom enhancement are ignored and i tested it. it was the same issue. I beleive the issue is standard. So...
View ArticleRe: Agent Inbox Enhancement- Addition of new attribute
Hi Nuvan, If i understood correctly, You have added the attribute in Tree node. As sigrid suggested SDN links i believe you have added get_XX and GET_P_XX in XXX_CN02 and XXX_CN03 method.Also in table...
View ArticleRe: ERMS Escalation mail empty and sent immediately
Hello Hannes, It might be related to missing authorization of Workflow user WF_BATCH. If the user has no authorization to display or check the mailforms, then it might not work. SAP note 1943736 might...
View Articlemultilevel categorization and interaction record by abap programming, how to do?
hi,I have built the necessary customizing for multilevel categorization of the interaction record, and now it works fine.I can set the categorization from the webUI, but I can not do it by Abap code; i...
View ArticleRe: Steps involved in Campaign Automation
Hi Chris I am student of SAP CRM 7 EHP 2. Can you please tell me why Campaign Devlopment Applet is not working when I click Campaign Automation button. Which JRE should I download? Thanks in...
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Re: Date not populating
Hi Prem,Can you cross check wether the screen area assigned was checked for only display in configuration.If above check box is selected, uncheck and try. RegardsSridhar
View ArticleRe: Email data is corrupted
Hi Shobhit,Thanks for your response,it is informative..Please kindly explain how can i know weather email body contains script or not. Thank you,Nb Mopidevi
View ArticleRe: Email data is corrupted
Hi Mopidevi, It's a SAP bug, check these other SAP notes 1513257 and 1171420 or raise OSS message to SAP. Thanks,Shobhit
View ArticleRe: SAP CRM Broadcasting messaging
Hi Gabor, If even after entering the duration(hour/min) this error is coming then please raise message to SAP. You can check my blog which might be of some use. Thanks,Shobhit
View ArticleRe: Email data is corrupted
Hi Shobhit, The information you have provided is helpful.As per Note 1513257 it is correct the message no is 126.but as provided in note 1171420, there is no short dump created for this error.!! I am...
View ArticleRe: SAP CRM Broadcasting messaging
Hi Shobhit, Thanks for your reply! So you have never seen this issue problem? Your blog was so useful! BR,Gábor
View ArticleRe: SAP CRM Broadcasting messaging
Its a standard validation message, I checked SAP code, this message is only coming when both the hours and min values are 0, can you attach a screenshot here. Which system/version you are on ?...
View ArticleRe: Issue with Interaction Account in Interaction center
Hello Saurabh, You might check SAP Online Library Specifics for Interaction Center: Toolbar - Interaction Center WebClient - SAP Library for further information on functionality. Best Regards,Sigrid
View ArticleRe: Add text "Sent from SAP CRM" to the CRM outgoing email activity
Hi, Sorry for the late response. I checked BT126H_MAIL component Send_screen view implementation class. There is a method 'ADD_DEFAULT_TEXT'. Seems to be this method going to fulfill the requirement...
View ArticleHow to get the Agent's metrics data?
Hello all, I'm new to Interaction center and I've a question. An agent may take up some calls/chats/emails in a day.I would like to retrieve that data (call duration/no.of chats/calls abandoned/emails...
View ArticleRe: Issue with Interaction Account in Interaction center
Hi Saurabh,You need not to add any code in system, there is already standard code in system for clear interaction event. You can find a standard component and view CRMCMP_IC_FRAME/HiddenView, you can...
View ArticleRe: How to get the Agent's metrics data?
Hi Prakash, Here evaluation of interaction record data might help to answer your questions as for every customer interaction an interaction record gets created. E.g. check Interaction Record...
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