Re: IC Multi Level Categorization Import- Subject profile and Subject Codes...
Alternatively, you can debug program CRM_ERMS_CAT_AS_IMPORT and check why its not picking up correctly?
View ArticleRe: IC Multi Level Categorization Import- Subject profile and Subject Codes...
Tried both CRM_ERMS_CAT_AS_IMPORT and IMPORT option through WEB UI option in IC MANAGER Role. Also tried using Aplication are options in the program during import. Facing the same issue everywhere....
View ArticleRe: Add text "Sent from SAP CRM" to the CRM outgoing email activity
Hi Ravi, In the BT126H_MAIL cpmponent go to the do_prepare_output method of BT126H_MAIL/send_screen view and default the email body attribute by settign its value by Concatenating its value with...
View ArticleRe: How do I modify the communication view within Interaction Center?
Hi Wade, i had the requirement to change the incoming phone number.As Andrei correctly described, it is necessary to change functions in header_jscripts.js. Since it was not possible to change...
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Re: Issue with Interaction Account in Interaction center
Hi Arden, I checked here in my system COM_PARTNER_BADI is implemented, but when I checked the Partners in debug mode then it shows Old one as well with partner function 0000009. Here partner...
View ArticleRe: Issue with Interaction Account in Interaction center
Hi Saurabh,The button will be coming from the SPRO setting.The path for the available buttons can be found inSPRO->interaction center web client->basic functions->communication...
View ArticleRe: Create document in SAP CRM Interaction Center
Hi, I would like to say that I started to work few mounths ago on SAP CRM Web client. At the moment I am working on SAP CRM Interaction center. We are implementing SAP CRM for Utilities industry. In...
View ArticleUser selection of text elements within mail forms
Hi experts we have a business requirement to allow business users to freely choose text elements when composing a mail in the IC. A text element pretty much represents a paragraph of pre-written text....
View ArticleRe: Create document in SAP CRM Interaction Center
Filling Word templates using web services is a standard tool. It can be enhanced with a custom logic using additional fields and BAdI implementation. Regarding your main question. You have to use...
View ArticleDate not populating
Hi Gurus, I created a date profile, where in i assigned my date type and rules. But when i log into IC agent tole and try to create service request. The dates are Greyed out . Is there anything i need...
View ArticleRe: Date not populating
Dear Prem, Please recheck the below points.1. Maintaining Item category determination for Service Request.2. Assigning date profile to Transaction type and Item categories.3. Creating a service product...
View ArticleRe: Date not populating
Hi maddy, Still not working, checked all those stuff. Regards,Prem
View ArticleRe: CTI Problem in inbound call scenario with Siemens OpenScape Contact...
Problem solved by CMS Vendor. Hence closing this one.Thanks and Regards
View ArticleRe: Specifics for Interaction Center: Toolbar - Interaction Center WebClient...
Hi Sigrid, i have a problem with the 'Clear Interaction' button,In the account identification screen i confirm an account and there is a custom view which is used to confirm the appliance,After this...
View ArticleRe: Specifics for Interaction Center: Toolbar - Interaction Center WebClient...
Hello Deepak, I have separated your question and moved it to CRM IC. I will take a look in our internal systems and come back to you. Best Regards,Sigrid
View ArticleRe: Agent Inbox Enhancement- Addition of new attribute
Hi Sigrid,Thanks for the hints. I am stuck in next step. I am able to add an attribute in tree view as required however the getter method is not even getting triggered. I meas for just a testing...
View ArticleRe: Create document in SAP CRM Interaction Center
Hi, finally I can create a MS Word document from Interaction center which is populated with same data from SAP. Unfortunatelly I can get only few data which are important for me: for example name,...
View ArticleRe: Create document in SAP CRM Interaction Center
Without programming you can get only those fields which are defined in XML (web service). If you need more you have to extend web service or add own fields using BAdI CRM_OFFICE_TEMPLATE_BADI. Please...
View ArticleAccount identification B2B Scenario
Hello, There is something odd with the account identification when using the B2B scenario, if you fill the name of the contact, and the name1 of the account in the search screen, the search is only...
View ArticleRe: Create document in SAP CRM Interaction Center
Andrei, thank you very much for your help. I really learned a lof of new things....Now I am going to ask our developers to help me to add some new fields. Best regards, Boštjan
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