Hi Sandesh,
You can include the Fact Gathering Service introduced by the SAP Note to your service manager profile before service RE_RULE_EXEC.
For the outbound case - actually this only works if BADI CRM_IC_PRCSCTRL_BADI is activated - this allows to insert a tracking text referring to the current interaction record to an outbound E-Mail (SAP Notes 1462501 and 1920207).
Best Regards,
Sigrid