Re: Default direction for Interaction Records
Hi I have a similar but bit more complex requirement. I want to have more then these two options. Couple of more z options I want to be available in this, how can I achieve this ?
View ArticleRe: System not populating Interaction Record Number in Auto Acknowledgement
Hi Sandesh, You can include the Fact Gathering Service introduced by the SAP Note to your service manager profile before service RE_RULE_EXEC. For the outbound case - actually this only works if BADI...
View ArticleRe: CRM Inbox
Hello Leon, The system does not prevent such a situation automatically, it is a training issue, it is cruical for users to understand what is an interaction, how does it start, how can it be ended....
View Articleinbox link not visible in IC web ui for new user
Dear Expert, We have an issue in IC WEB where i have asssign business role & pfcg role to a new user ,the web ui page open with all navigation bar profile except HOME & INBOX.is there any...
View ArticleRe: inbox link not visible in IC web ui for new user
HiShachi Check in the Business Role configuration that the Navigation Bar menu options are "Checked", and therefore enabled for the Role. Failing that, check if it is an Authorisations issue by setting...
View ArticleRe: inbox link not visible in IC web ui for new user
Hi Shachi, Check 1. Have you activated business functions UI_FRW_1,UI_FRW_1_DOCU,UI_FRW_2_DOCU in transaction code SWF5. 2. Have provided switch in Define Navigation Bar...
View ArticleBusiness Activity XIF Idoc Time Issue
Good Afternoon! We are sending our SAP Business activities to an external system using XIF idoc configuration. An issue with the timestamps has been noted within the IDoc, with which i need some help...
View ArticleRe: How to change the navigation bar profile from left to right on CRM web ui...
Hi Rajkumar, If you want to put your webui(navigation bar) on RTL(right to left) layout, you need to add sap-rtl=X to the webUI URL. For example:If your WebUI starting URL is...
View ArticleRe: Interactive script: How is survey response stored
Hi Aneesh，You can assign the survey to the relevant transaction types under customzing“Define Determination for questionnaires”. For example. I assigned the survey to LEAD under customzing:...
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Re: How to change the navigation bar profile from left to right on CRM web ui...
Hi Bruce, I tried the same in my system. Its working. Br,Navn
View ArticleRe: inbox link not visible in IC web ui for new user
Hi Naveen/Arden Inbox is visible in Nav Bar Profile for User with SAP_ALL Profile and is not visible in Nav Bar for User without SAP_ALL Profile.Both the Users have been assigned to same Business Role...
View ArticleRe: Business Activity XIF Idoc Time Issue
Hi Dan,the timestamp in crm is always saved in database tables with UTC/GMT timezone which is correct ! Bes regardsRene
View ArticleLogin box appears by working with emails
Hello Experts, we have a CRM System to use the Employee Interaction Center. The Agents tell me about a problem, for that, I can't find a solution. If they work with the System, they get a login box...
View ArticleInbox/Mail functions issues with Service Pro Business role
Dear experts, I am currently facing some issues concerning the E-mails functions: When opening the receiving e-mails, it is then impossible for us to use any function on the e-mails object: For...
View ArticleRe: Login box appears by working with emails
Hi Martin, I think this is related to CMS integration. Anyhow check below SAP notes if they might be useful1613256 1696573 1877120 1911644 Also parallely open SAP support incident if not opened yet....
View ArticleRe: Business Activity XIF Idoc Time Issue
I just checked, you are indeed correct. I logged directly onto the database and queried my specific row. Low and behold, its not saved in NZST. Thanks for the tip Rene! We will convert this in PI. Regards
View ArticleRe: inbox link not visible in IC web ui for new user
Hi Shachi. This definitely sounds like an Authorisations issue. You need to discuss the User setup with your SAP Authorisations Team Regards Arden
View ArticleRe: Categorization schema : Mail Form Template
Hi Sachin, Good day! Unlike standard responses(You can link multiple mail forms), under view “Mail From Template (SSC)” (GSMCC/SCCMailFormTemplate)， You are only allowed to link one mail form. So the...
View ArticleRe: System not populating Interaction Record Number in Auto Acknowledgement
Hi SigridThanks for your effort and the suggestions. As advised by you I have sorted IREC FG service and called it before RULE_EXEC. Note 1462501 was already implemented. however 1920207 cannot be...
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