For those of you who are interested, you may want to check out this ASUG customer presentation next week on Thursday, September 26 from Stanley Black & Decker on their Order Management and Service Management implementation.
In this webcast, you will hear how Stanley Black & Decker, the world’s largest producer of hand tools and accessories as well as a leading provider of commercial security solutions, optimized their customer-centric applications implementing SAP CRM. The company needed to streamline their process around order entry for product, installation and service coordination with a single customer order, as well as needed a seamless integration to their SAP backend R/3 4.7.
In this session:
- Why they choose SAP CRM Service Management
- Some challenges in the implementation
- The value and performance driven solution by GyanSys, an SAP National Services Partner
- Snapshots from the live system
http://www.asug.com/events/detail/How-Stanley-Security-Solution-Leveraged-SAP-CRM