Re: Email Inbox - SAP CRM Email Tranfer Folder in Outlook
Ok, we will go with little development way. Open the BSP Application CRM_GW_INTEG application in SE80 and copy it to some custom name, while copying select both Pages & Mime objects. Once copied...
View ArticleRe: Email Inbox - SAP CRM Email Tranfer Folder in Outlook
Thanks Shobhit for taking time, Will test and let you know. RegdsSweta
View ArticleRe: Alert management in ALRTCATDEF : what does SAP_BC_ALM_ALERT_USER...
Hi Eli , If you are configuring action profiles to send alert via business transactions , then you can use the BADI , ALERT_EXIT_LOCAL_PPF to modify the recipients etc of the alert by appending...
View ArticleClik here to view.
Re: screen pop issues after CRM EHP2
Hello Nick, We are using the Genesys integration between CRM and CTI. We see a new even - REROUTE in the ici trace.When the agent having 4 sessions opened (all 4 opened from the incoming call and the...
View ArticleBCM and IC - Call recording - Link to Call Record File Not Working
Hello Guys, We are just implementing BCM and IC integration with CRM 7.0 EHP2. In interaction record document flow (Doc Type 0010) i can see the record with process type External communication...
View ArticleAttachments Assignment Block in Interaction Record
Hi, I have a requirement to add Attachments AB (Component: GS_CM) into Interaction Record (Component: ICCMP_BT_INR ) in CIC. The Attachments block should be added as a tablink beside the Notes tablink....
View ArticleRe: BCM and IC - Call recording - Link to Call Record File Not Working
Hello, Tamer. There is no such configuration available. In the latest SP for BCM there is an option available to pass the file name from BCM to CRM through CAD (contact attached data). You should store...
View ArticleABOUT service request in CIC
Dear All , When I selecting a categorization schema then, Automatically the check-list should be determined. But in my issue , When I am selecting a categorization schema with whole three categories my...
View ArticleASUG: Customer presentation on Order Management
For those of you who are interested, you may want to check out this ASUG customer presentation next week on Thursday, September 26 from Stanley Black & Decker on their Order Management and Service...
View ArticleRe: Email Inbox - SAP CRM Email Tranfer Folder in Outlook
Dear Shobhit, Somehow above option didnt work, hence we first created a primary INBOX and had SAP Email transfer folder created for it , later we created one More primary INBOX (Not just a Folder) ....
View ArticleRe: Impact of Supressing Interaction Record Creation
Hi, The issue is normally some customers just call CIC for some queries which may not lead to the follow-up document creation. For such normal customer queries we don't want Interaction Records to be...
View ArticleUnable to create new field using AET in IC
Hi Folks, I have logged into system using IC_AGENT business role and trying to create a new field using AET tool in Interaction Record. My requirement is to create a new field in Overview page of the...
View ArticleRe: Impact of Supressing Interaction Record Creation
Hi Raj, for follow-up transaction a new constant attribute (SOURCE_FOLLOWUP, 'I') got introduced by SAP note 1566908 which can be used in the BADI. Best Regards,Sigrid
View ArticleUnable to create new field using AET in IC
Hi Folks, I have logged into system using IC_AGENT business role and trying to create a new field using AET tool in Interaction Record. My requirement is to create a new field in Overview page of the...
View ArticleSAP CRM EIC ISSUE
Hi, I want to delete the Business Transaction ID (XYZ) so when I tried to delete this business transaction ID in SE 38 by executing the report CRM_ORDER_DELETE in Production system then the system is...
View ArticleAgent Inbox search with MAXHITS in the query
Hi Gurus, When i perform a search in interaction center agent inbox, i have more than 100k records returning and is finally giving a runtime error TSV_TNEW_PAGE_ALLOC_FAILED as there is memory bottle...
View ArticleHow to replace standard view with Custom View in ICCMP_BP_DETAIL
Hello CRM Gurus!!... I am working with IC Web Client Scenario. I use Multiple Business Partners search.This requires to navigate to Custom View instead of standard flow/navigation to account...
View ArticleRe: Attachments Assignment Block in Interaction Record
Thanks for replying Shobit. Yes I have used the mainwindow of GS_CM . Thanks,San
View ArticleRe: Unable to create new field using AET in IC
Hi Gaurav, Yes exactly, I would want to map BT126_INR with an extensible BO. I have found one BO "Interaction_Log" which has part objects as orderadm_h,customer_h,activity_h etc. New field is getting...
View Article