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ABOUT service request in CIC

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Dear All ,

 

When I selecting a categorization schema then, Automatically the check-list should be determined. But in my issue , When I am selecting a categorization schema with whole three categories my checklist is not determining.

 

2nd thing , when I am selecting the first two categories, then the third category is grayed-out, i.e. I am not able to select third category in the categorization so that my categorization is not complete and hence my check-list is not determining.

 

 

Please help to resolve this issue. We are using SAP CRM7.1 EHP version.

 

 

 

Thanks,

Devendra


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