Re: Employee email id not displaying on Search
Hi Ven, So Sad, Already asked you whether they maintained Address details in BP or not. U told it is maintained. Ok nice experience by sharing things with you. Thank youAnbusundaram A
View ArticleRe: Employee email id not displaying on Search
Hi Anbu, you are confused it seems.They had maintained in BP but not in Org unit level. there also we have to maintain .anyways thanks for your help and support. Regards,Venkat
View ArticleRe: Dial pad not loading on Transfer/Warm Transfer
Hi All, appreciate if anyone can help or guide me on this issue. Thanks,Venkat
View ArticleService Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact...
Hi Team, Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen? We are using account factsheet...
View ArticleRe: Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun...
Hi Kalpana BP_ACCOUNT_FS would I believe be used for the Financial Services processing. Each Fact Sheet has it's own specific configuration, check the other SAP Standard versions supplied and see if...
View ArticleRe: Interactive Scripting Transport
Hi Surya, Very valid questions asked and I feel disappointed that despite 4 yrs, I still stand at same place where you were in 2010. I also have the exact questions as I could not find any proper...
View ArticleTransaction type popup empty
Hello experts, I need the suggestion on below. When I go to IC agent role and I dont find the pop up to select the customer. I directly reached to screen to create service request. If I click on...
View ArticleRe: Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun...
Hi Arden, First of all Thanks for your reply.We are working on SAP CRM 7.0 EHP2...BP_ACCOUNT_FS we are using for all transactions a master data. But Account related data is not populating in account...
View ArticleRe: Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun...
Hi Kalpana Have you configured the Fact sheet to be visible for the assigned PFCG Role. This is done in Fact Sheet - Visibility and Printing Regards Arden
View ArticleInbox search result mismatch of creation date with work item actual date
Hi Expert In IC email system, group mail Id has recieved Email on 01.12.2014 and search result of Inbox showing creation date 02.12.2014.As per Work Item actual creation date is 01.02.2014 but there is...
View ArticleRe: Inbox search result mismatch of creation date with work item actual date
Hi Did you check the date mapping configuration in the Agent Inbox configuration? Regards Arden
View ArticleRe: Inbox search result mismatch of creation date with work item actual date
Hi Arden This issue is coming for particular 4-5 work item only from last 2- days.For rest of other work item are showing correct creation date in Inbox searchresult. I will check date mapping...
View ArticleRe: Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun...
Hi Arden, Thanks For your reply. They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of...
View ArticleIssues with regard to images in mailforms the interaction center
Hi experts, I'm having issues with the mailforms created in the manager IC role in CRM. When creating mailforms I want to add the logo of our company to the message. Therefore we use the 'insert image'...
View ArticleRe: Transaction type popup empty
Hi,did you check the compatibility view of the browser you use ? It might be a IE issue.Best regardsrene
View ArticleRe: Transaction type popup empty
Hi Rahul, KBA 1770103 should help to resolve the issue. Best Regards,Sigrid
View ArticleRe: Issues with regard to images in mailforms the interaction center
Hello Paul, You might check if KBA 2086590 helps to resolve the issue. Best Regards,Sigrid
View ArticleRe: Inbox search result mismatch of creation date with work item actual date
Hi Prashant Is your system hosted in a different located (country/region) to where you are accessing the CRM System? Regards Arden
View ArticleRe: Issues with regard to images in mailforms the interaction center
Hi Sigrid, thanks for your respons! In my situation the problem is more related to outbound mails. Creating a mailform in the IC manager part of the IC (including an image) goes well, the picture I add...
View ArticleRe: Inbox search result mismatch of creation date with work item actual date
Hi There is 3Hr 30 min difference between user and my location/region. Rest of other work item showing correct Creation date, do I need to debug system ? Please suggest ThanksPrashant
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