Re: Questions about CL_CRM_IC_CLNT_EVENT_CONST
Hello, William. As far as I understand this class contains a part of SAM (Simplified ABAP Messaging) events names constants. Not all of them. Definitely not. These SAM messages are represented by class...
View ArticleRe: How do I modify the communication view within Interaction Center?
Hello, Wade. As you already know CommunicationInfoVS is a view set with different view areas. Among others there is a Dnis view area. If you look in runtime repository of the component ICCMP_HDR_CNTNT...
View ArticleRe: Questions about CL_CRM_IC_CLNT_EVENT_CONST
William, I've seen your other discussion No response after clicking Accept button .Will you mind if we keep discussions separated and discuss chat issue in that thread?
View ArticleRe: No response after clicking Accept button
Hello, William. Could you please clarify what sort of exception you get in mcm_contact->accept( )?
View ArticleRe: Questions about CL_CRM_IC_CLNT_EVENT_CONST
Hi Andrei, Yes, you're right. So let's close this one and continue the discussion in that thread. Thanks.
View ArticleRe: No response after clicking Accept button
Hi Andrei, After several try, the exception happened not quite often and i assume it could be caused by debug mode. So for this issue, we can just skip the discussion. However, even the user is able to...
View ArticleRe: Auto-answer call SAP CRM and Genesys (G+)
There is noparameter to settheAuto answerafter apresetnumber of seconds in GPLUS or CRM?My client needs this functionality.RegardsClaudia Cerulli
View ArticleRe: Auto-answer call SAP CRM and Genesys (G+)
Apparently there doesn't seem to be. Last time I spoke to somebody in Genesys they said this would require a feature request and you would have to pay. It does seem odd though. Cheers,Arun
View ArticleRe: How do I modify the communication view within Interaction Center?
Thanks Andrei, You have gotten us much closer. I am reluctant to make any changes this deep in the system considering future maintenance. I will be requesting an enhancement from SAP and will update...
View ArticleRe: Auto-answer call SAP CRM and Genesys (G+)
There is no way to do this in SAP CRM, but last time I talked with a Genesys Consultant, he said that he can set this parameter in Genesys. You should asked this to a Genesys specialist. Best...
View ArticleRe: How do I modify the communication view within Interaction Center?
Wade, It would be great if SAP provides more flexibility in IC like BAdIs for such stuff. Please let us know if you achieve anything.
View ArticleInteraction Record is created for the contact person even after the validity...
Hello Experts, We are using EHP2 Level 0005 system. I have created Interaction Record for one account and I can see the same IR in the Interaction History of both the account and the contact person and...
View ArticleRe: No response after clicking Accept button
Hello William, Check Note if it helps. 1663876 Regards,Ashik
View ArticleAdd a code to an existing SAVE button
Hello, i would like to add a certain code that should activate when a SAVE button is pressed. Tell me please, how do i do that ? Thanks
View ArticleAgent Dashboard configuration
Our customer would like to manage through "Agent Dashboard" feature subscribe events on email and / or voice channels. We don't have this functionality available on our system because "Agent Dashboard"...
View ArticleRe: Add a code to an existing SAVE button
Hi Zoran, There are two options that we can look into: 1. CRM_ORDER_SAVE badi. you will have to create a custom implementation of this and put your code logic in this. This badi gets called whenever a...
View ArticleRe: Interaction Record is created for the contact person even after the...
Hi Shruthi, Do you mean you do not want the contact person to be picked when you create an interaction record? If that's the case, please relook into the access sequence you have assigned to the...
View ArticleRe: Interaction Record is created for the contact person even after the...
Hi Divya, Thanks for your response. It is not that I don't want the contact person to be picked up when I create the IR. It is just that I don't need IR to be created for the contact person which is...
View ArticleRe: Add a code to an existing SAVE button
I solved the problem like this:I created a New Event (Component --> Views --> Event Handler --> Create), which added a custom DO_HANDLE_EVENT method to the IMPL class. In this method i added...
View ArticleRe: Add a code to an existing SAVE button
Hi Zoran, There are two options to call the super save event of CL class.Either you can copy paste the code in the redefined save event from the save event of super cl class.Or you can call the super...
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