Re: END Button CRM IC Web Client
Just to add, don't replace End button with this Clear Interaction button( and rename it to 'End' button) the Clear button has different functionality than End button. Thanks,Shobhit
View ArticleRe: END Button CRM IC Web Client
Hi @Shobhit: Thanks for clarification! Of course the users should use both buttons and should be trained when to use which buttonClear Interaction: if they want to cancel the current actions in case...
View ArticleRe: Exchange Data Between Views
For exchange data between views, I use the following Approach: Declare a static attribute in the View controller of first view.Read the attribute D1 value from DO_PREPARE_OUTPUT of first View and pass...
View ArticleRe: End button not working
Hi, Check KBA 1918636 which refers to problems with END button when CRMCMP_IC_FRAME/HiddenView is enhanced. Best Regards,Sigrid
View ArticleRe: SAP CRM EIC ISSUE
Hi Shobhit I have applied all the above said methods but then also I am not able to delete the Business Transaction.Kindly suggest me how to change the Status of the Business Transaction from In...
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Re: SAP CRM EIC ISSUE
Just like to know what issue you are getting while deleting it from WebUI and what is the transaction type. If it is some requirement then you should follow the correct way, which would be by writing...
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how to create a Sales contract on IC
Hi Experts I´m trying to create a sales contract con the Interaction Center (Im on CRM 7.0 ehp2) but there´s something strange, when I go to the sales cyle - Create Sales contract, I get a pop up...
View ArticleRe: BP FACTSHEET view is not nevigating to the new page
For navigating to a new page you should navigate from window to window. I think you need to create a new window and assign the view to which you want to navigate to the window and then try to navigate...
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hi JulaHave you found the answer for your query ?I found one way of finding it. RegardsLogu
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hello Logu, we are yet to find a way.. Can you please share your thoughts on it ? RegardsSweta
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hi, Please use the Utilities class CL_CRM_ML_Category_util and method get_categories will provide the category details based on the header guid u r passing.
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hi,Please use the Utilities class CL_CRM_ML_Category_util and methodget_categories will provide the category details based on the header guid u r passing.
View ArticleRe: BP FACTSHEET view is not nevigating to the new page
Hi Kumar, Thanks for your reply. I solved my problem I used dynamic nevigation to nevigate to the new page. Thanks,Rohit Kumar
View ArticleAVAYA and SAP CRM integration for CTI, Email and Chat communication channel
Hi All, I have a requirement to Integrate Avaya solution with SAP CRM for Voice, Email, Fax, SMS and Chat communication channel. Thus for this, please let me know the process involved and the standard...
View ArticleRe: bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hi Sweta,I have created a new Custom FM to figure out all the Problem codes for an ORder.In my case i have Four levels.So I found Four codes and description based on the below logic.You could use...
View ArticleICWeb Account Balance screen Remote system is not accessible
On 10/30/2013 City of Palo Alto Utility did a database refresh in the QAS environment, ECC-Q02 & CRM-CQ1. After the refresh there were multiple issues related to trusted RFC connection between the...
View ArticleHow to create transport request for symptoms and solutions configured in...
Hello SAP Guru's! Currently we are implementing Knowledge Base for my customer, we made all the configuration and are able to see in Development client the knowledge base configured. Now it's time...
View ArticleRe: ICWeb Account Balance screen Remote system is not accessible
HI, Could you please check the Logged in user;s rfc authoriztion object...
View ArticleRe: AVAYA and SAP CRM integration for CTI, Email and Chat communication channel
Hello, Mayur. I'd suggest to contact AVAYA representatives or vendor to ask this quesiton regarding connectors available. From SAP side there is ICI interface which is well described in its...
View ArticleRe: How do I modify the communication view within Interaction Center?
Hi Wade, I would suggest you to check the .htm page of the viewset: CommunicationInfoVS You may get a clue here if you can change the text here Thanks,San
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