EMail work item forward - priority to change
HiI receive my email work item in the Inbox with a high priority - this is correct.I display the email and find that it has been sent to the wrong dept and I need to forward it to another org unit. I...
View ArticleTransfer interaction record to another org unit - Partner function
Hi I have an email item saved in my Int Record clipboard which is correct.I now want to change the status and priority which I can and re- save IR.I then want to transfer the IR to appear in another...
View ArticleRe: Cannot set status of In process email to Completed
Hi Ashik,Thanks for you reply. Problem is that this issue not always happens but only rare cases. I want to know if there is a solution to set/change the status of the email in the backend as the we...
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Re: EMail work item forward - priority to change
Hi Padraig, There is no standard way to fullfil your requirement. The steps are: 1. You have to create a class as child class from CL_CRM_AUI_ONEORDER.2. Redefine and add your logic about priority in...
View ArticleNew blog post: Options for Processing E-Mail in the SAP CRM Interaction Center
New blog post on the various options for processing e-mail in the SAP CRM Interaction Center -- including Agent Inbox/ERMS, ICI and ERMS Push....
View ArticleRe: Transfer interaction record to another org unit - Partner function
Hi Manson. We have the functionality in the IC manager Business Role Email Inbox to route the emails to different organizations using RouteTo button in the Inbox search result page.You can check that...
View ArticleACTIVATION IN PHASED MANNER
Whether it is possible to activate only External Service Management (ESM) & SD without activating MM module fully?Is it feasible technically to activate MM separately as second phase
View ArticleUnable to forward inbox item of type email with description
Hi FolksI am getting an error when trying to forward a email from Inbox to another Service Team: "unable to forward inbox item of type email with description"We implemented the note 1906163, but still...
View ArticleEmail in process with Subject has status; action cannot be performed
HiCould someone please let me know the reason this error : "Email in process with Subject has status; action cannot be performed" when we try to route an email from email workbench ?Best RegardsSahil...
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Re: Email in process with Subject has status; action cannot be performed
Hi Sahil, I think you are getting this message because you are trying to route an Email with status complete.Please debug the 'CHECK_STATUS' method in the view 'CRMCMP_EMWB/EmailWBSR' in the component...
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Re: Unable to forward inbox item of type email with description
Hi , Debug the below highlighted events and method CHECK_STATUS to know the reason for the error.. ThanksKumar
View ArticleRe: Transfer interaction record to another org unit - Partner function
Hi Gaurav, You misunderstood my question. I simply want the agent to use an existing partner function to route the interaction /email. I wantto use standard sap functionality and not write Z Code. I am...
View ArticleRe: Email in process with Subject has status; action cannot be performed
Hi KumarThis happens in Email workbench with IC Manager role. I was trying to route an Inprocess or Queued Email only. Still I got this errorBest RegardsSahil
View ArticleRe: Unable to forward inbox item of type email with description
Hi KumarFYI This is happenning in the inbox view. Yeah.. we are debugging the EH_ONFORWARD method. however it is standard method in our case not enhanced as seen in your screenshot.RegardsSahil Joshi
View ArticleRe: Email in process with Subject has status; action cannot be performed
So have not you found the reason for this error in debugging? ThanksKumar
View ArticleEmail Threading with the Interaction Record using Note 1861250
Hi AllI am using ERMS and have implemented note 1861250 which allows the embedding of the Irec transaction number in the email body.So when I send a mail I get the following embedded in the body of the...
View ArticleHow to Modify workflow Priority using ERMS
Good day. I wonder if anyone can assist with my problem I am processing emails through Sapconnect and ERMS correctly and these are displayed in the Inbox, however the Priority is hard coded in the...
View ArticleHow to assign one Interaction record to another org unit
Hi I would like to status an email received in my Inbox, so I Interact with the item and create an Interaction record, however on reading theemail I am not the correct agent or department to handle the...
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iam facing the problm in drop down -When selecting the cateogry level 1,Cat...
iam facing the problm in drop down -When iam selecting the cateogry level 1,Cat level 2 & 3 are uneditable can u please help me..iwant all the fields will be editable..how to editable?pleasefirst...
View ArticleRe: Email in process with Subject has status; action cannot be performed
Hello Sahil, I think agent is currently processing an e-mail and the status of e-mail is already 'In Process', Youcurrently cannot re-assign a different agent to that e-mail. However, take a look at...
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