In IC Sc account not getting confirmed
Hi All, In Interaction center when i am editing service contract and saving for the first time the account is not getting confirmed.But when i once again(Second time) edit and save the account is...
View ArticleRe: Getting error Dynamic navigation to this object is not supported in CRM 7.0
Hi guys, If you want to navigate to service request, you have to use object type "CRM_SRQM_INCIDENT"Check at trx. CRMC_UI_NBLINKS in profile SRV-PRO and copy to your profile the entries related to...
View ArticleRe: Contact Center Simulator - Authorization
Hey Kevin, could you be so kind to share your solution? Thanks in advance, Wladimir
View ArticleRe: CRM CTI Button Enabling Process.
Hi Krishna, When the call comes in only the accept button will be active and the rest of the buttons will be inactive or will not function. Even if you see them active but if you click on any of the...
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easy points">Interactive Scripting - "Navigation object type/Action" - quick question ->...
Hello Colleagues, I am just looking for path in /nSPRO or table name where Navigation object type/Actions are defined. These are parameters that can be used in interactive scripting or alarm creation...
View ArticleRe: Service Request Number is not coming in auto acknowledgement mail
Hi Kumar, Mail form can be used for auto acknowledgement and as template when users send email from SAP CRM. Mail Forms should be created before for ERMS usageTracking form with service request ID to...
View Articleeasy points">Re: Interactive Scripting - "Navigation object type/Action" - quick question...
Hi Rafal, check "Generic Outbound Plug Mappings" in your navigation bar profile (table CRMC_UI_CMP_MAP). The targets used there are defined in Customer Relationship Management CRM...
View ArticleRe: Service Request Number is not coming in auto acknowledgement mail
Hello Upinder Kaur, Missed to enter the attribute properly in my last reply. Below are the ones : Service Request NumberService Request Tracking Text
View ArticleRe: Service Request Number is not coming in auto acknowledgement mail
Hello Upinder Kaur, Thanks for the reply. I did the steps as provided by you and still the service request number not coming in the auto acknowledgement email. I maintained the standard attribute in...
View Articleautomatic categorization of service request in ERMS
Hello All, We have a scenario where system create the service request from the incoming email and 4th level of category to be updated automatically. Now we were able to create service request from...
View ArticleReceived duplicate database records error while creating transaction
Hi, I was saving a Order request which a customer had placed via a call to my call center contact in SAP CRM IC. While saving I received a incoming call and all of a sudden my screen went blank and...
View ArticleRe: Unable to create Survey suite for Interaction center application in CRM sys
Hi, I had the same problem!! Now is working my survey! Joaquin Fornas thanks for share the solution! María.
View ArticleAcceleraed search | HANA calculation view
What is accelerated search in SAP? What is the role of HANA in it? How does the calculation view in HANA works?
View ArticleRe: automatic categorization of service request in ERMS
Categorization: Automatic category proposal for e-mailYou use multilevel categorization in the Interaction Center WebClient (IC WebClient). You can set the categorization profile to automatically...
View ArticleInteraction History link not visible in CRM 7.0
Hi, We're in the process of upgrading our system from CRM2007 to CRM 7.0 EHP2. We have noticed in 'Enquirer Identification' after confirming an account, the lower part of the screen shows the 'Note...
View ArticleRoute email to org unit if no BP identified using ERMS
Hello , How to route the emails to particular department or particular user if the BP is not identified for the incoming email using ERMS. Also we need to send auto acknowledgement back to the...
View ArticleRoute email to Department A if the BP is not identified
Hello , If BP is not identified for the incoming email then system has to route this email to particular department , say A. and also trigger the auto acknowledgement to the senders ID . How to...
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Technical Usage for Business Function CRM_PERFORMANCE_2
We are planning to upgrade our CRM system from CRM7.0 to EHP2. We only want to activate Business Function CRM_PERFORMANCE_2 and install only the technical usage behind. Through the Maintenance...
View ArticleAccounting interaction Center Invoice Search doesn't work
Hello, I have made the relevant settings in TransactionCRM_IC_CROSS_SYS and also using the default AIC Account Identification Profile.I have also assigned the mapped logical System to the Business...
View ArticleRe: Activities in Interaction Center
Hi Maddy, We used diffirent work center to achieve activities over IC.
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