Re: Issue with Create Follow-up in Service request when trying to create...
Thanks Nicolas for the help. Yes it is going to be lot of work.
View ArticlePartner function ORG in config vs Rules in org determination profile for IC
Hi all, I am new to CRM and so may be asking an obvious question. I am a bit confused over the use of the Partner Function Org field in the transaction type configuration vs the rules that we use in...
View ArticleHow to Modify workflow Priority using ERMS
Good day. I wonder if anyone can assist with my problem I am processing emails through Sapconnect and ERMS correctly and these are displayed in the Inbox, however the Priority is hard coded in the...
View ArticleRe: Add a code to an existing SAVE button
Hi Zoran, What is the error you are getting while trying to activate after redefining?. Thanks,Faisal
View ArticleRe: How to Modify workflow Priority using ERMS
Hi Tony, I am not having any idea about ERMS , but i do have a very nice experience with workflow priorities. Workflow have a mechanism for having unified priority across all the nodes and if you...
View ArticleRe: Rule Policy for Checklist Determination
Hi Kajal, Did you manage to resolve this issue? I posted a similar question on SCN just now, hoping to find the answer for this problem. I also need to determine the checklist based on category....
View ArticleRe: Worker session error in session initialization (SAM_QUEUE NOT SET )
I'm facing the same error. Does anyone know the correct answer? Regards Federico Morrone
View ArticleRe: Rule Policy for Checklist Determination
Hello Kajal, Can you please try my suggestion in :http://scn.sap.com/thread/3465220 Reward points if helpful.Regards,Parveen
View ArticleRe: Partner function ORG in config vs Rules in org determination profile for IC
Hi friend, The significance of the field "Partner function org." is to define the base partner, using the data of which the organization in a transaction is determined. In case you are determining the...
View ArticleRe: Partner function ORG in config vs Rules in org determination profile for IC
Thanks. That's what I thought. So, how would this affect the rule set up? The only thing I know is that the partner that is passed to the rule is dependent on this Partner Function Org. Is that the...
View ArticleRe: Worker session error in session initialization (SAM_QUEUE NOT SET )
hi Indhra, did you check, whether the services are active:/Nsicf/default_host/sap/bc/bsp/sap/sam_sess_queue and sam_notifying and the polling profile is defined with polling...
View ArticleRe: Partner function ORG in config vs Rules in org determination profile for IC
Hi Siow, No I don't think this should affect any reporting . /Hasan
View ArticleRe: CRM - BSP applications - Getting started
Hey, If you've got the cookbook can you send it to me at imshahrukhahmed@gmail.com.
View ArticleIssue with action profile
Hi all, I have written a method in action which is completely execute but still the action is marked in red (error in execution).I have attached the screen shot. Please let me know about this
View ArticleRe: Issue with action profile
hi Priyanka, where I cannot find your screenshot. best wishes,Hakan
View ArticleRe: How to update through interactive script
hi Priyanka, in interactive scripting you can add your coding or a whole BSP page (pages of WebUI, too). Cathy Ma is the SAP expert and she has some posting: Interactive Scripting Overview best...
View ArticleRe: Blinking "Accept" Toolbar button for IC Telephone Calls - How?
Hi Hakan, Yes, it is CTI scenarios (using the CRM ICI interface) that I am trying to get it working in. I already testeded it with a real CTI system (Genesys GPlus) as well as the Contact Center...
View ArticleRe: Blinking "Accept" Toolbar button for IC Telephone Calls - How?
hi Brendan, don't you see the incoming call at all, e.g. on the right context area on WebIC? best wishes,Hakan
View ArticleRe: Blinking "Accept" Toolbar button for IC Telephone Calls - How?
Hi Hakan, Yes, everything works fine, we see "Alerting" in the right context area when calls or emails are received, but our Business users want the Accept button to blink orange when a call is...
View ArticleRe: Table for Checklists in Service Requests
Hi Ravi, I could not find the tables either but here's a tip to find the Data you require: In SE38 run the program: CRM_ORDER_READ, enter the Request ID and it will return various structures, including...
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