Re: changing email priority using ERMS rule policy
Hi Anupam, I have searched the SDN, but could not find the answer, so I came up with the solution on my own. I just replied to a simillar post I found when searching for the answer, check it out if you...
View ArticleRe: How to Modify workflow Priority using ERMS
Did the suggestions mentioned in below thread help? How to Modify workflow Priority using ERMS Regards,Ashik
View ArticleRe: changing email priority using ERMS rule policy
Did you check this How to Modify workflow Priority using ERMS?? Regards,Ashik
View ArticleRe: How to Modify workflow Priority using ERMS
Hi Padraig, Ashik. 1. @Ashik The BAdI CRM_IC_INBOX_BADI is totally out as the method to compute deadline and priority is never called from ERMS. It is only called when receiving e-mails that do not use...
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Alert Management Alert not Being triggered at Service Request Save-
I need an Alert to be triggered (an Alert to appear in the Worklist) in CIC every time a Service Request is saved. I followed the steps in the A Guide for Alert Configuration in SAP CRM 7.0, but...
View ArticleProblem with the interact button in the SAP CRM Interaction Center
I'm logging in through Interaction Center using 2 different accounts - Eg. User1 and User2 In the Agent Inbox screen for both the Users, after giving particular criteria and searching, the result list...
View ArticleRe: Problem with the interact button in the SAP CRM Interaction Center
HelloCould you please clarify what happens when User2 clicks on the enabled "interact" button? Thanks!Joaquin
View ArticleRe: Problem with the interact button in the SAP CRM Interaction Center
Hi,When the User2 clicks on the enabled Interact button, we get an error that "Partner with function has been set to partner 123123". Please give your suggestions Thanks and Regards,Madan Kumar
View ArticleMultilevel categorization - reporting
Hi all, I customized 3 level categorization in SAP CRM. Users will use categorization to categorize inbound calls in Interaction Center.I don't know how to make a report by categories on 3rd level....
View ArticleNeed to migrate email data
Hi All, I have a requirement where I need to migrate e-mail historical data from Siebel to CRM Ehp2So my thought on requirement was to create e-mail as DRAFT and then link it to SR/Complaints. As EMAIL...
View ArticleRe: Alert Management Alert not Being triggered at Service Request Save-
To trigger an Alert you should build a rule using Rule Policy Builder. You would not need any coding for the same. For doing this you need to log in to IC Manager role and build a rule to trigger...
View ArticleRe: Alert Management Alert not Being triggered at Service Request Save-
Hi Dmitry, Please refer to my replies in this thread, where I have answered the same query: Alert not created in SAP CRM Webui /Hasan
View ArticleRe: Need to migrate email data
Sid Can you elaborate a bit? In your legacy system, email in question are attached to A) Business Partner (If so it should be migrated as BP email)orB) Business Transaction (Then you need to look for...
View ArticleWhat is an Item category?Can anyone explain me please?
What is an Item category?Can anyone explain me please?
View ArticleRe: What is an Item category?Can anyone explain me please?
Hello Ramesh I would suggest you to go thru the rule 3 of The SCN Rules of Engagement. You will find number of results on SCN for this query. RegardsNaresg
View ArticleRe: What is an Item category?Can anyone explain me please?
Hi Ramesh, you can refer SCN thread What is Item Category in SAP CRM ? Where exactl... | SCN hope this will help you . RegardsBhavana
View ArticleRe: Need to migrate email data
HI Niraj,Hope you are doing good. I have below 4 fields with data in excel file.(MAIL_TO, MAIL_CC, MAIL_SUBJECT, MAIL_BODY )... Now i want to upload it through a program and ultimately it should be...
View ArticleService Request Templates
Hi FolksI need to create service request templates. When I click on Create 'Serv Req/Incident Template' I do not see a pop up to select the Service Request Template types that have been configured. I...
View Articlewhile i use raise_do_not_save dump error is coming
hi,This is the code. IF ls_orderadm_h_wrk-object_type eq 'BUS2000126'. READ TABLE lt_orderadm_h INTO wa_orderadm_h INDEX 1. read TABLE lt_appointment INTO ls_appointment INDEX 4....
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Re: Broadcast message issue after EHP2
Hi Siva, Ask your BASIS team to check if Simple ABAP Messaging (SAM) is working fine or not. Or else try to assign a Polling profile (you can set polling frequency to 1000) to your Context Area profile...
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