Re: Error in transaction
hi, I tried the same with Find - complaint, transaction Type ZCM2 and posting date as today's date and system status as I1030 but it is taking very long to execute. Priyanka T
View ArticleRe: Email Campaign fails to send with form due to Contact not permitted...
Hi Padraig, Do you have something in SOST transaction? You have to had one outbound email.Do you have, in your BP, a Do no contact field marked? Best regards.
View ArticleRe: e-mail routing on closed Problem Record and Service Requests
Hi Karthik, Check this note -> 1846041 - How to analyze why an ERMS inbound E-Mail is not found in the agent inbox Best regards.
View ArticleRe: Email Campaign fails to send with form due to Contact not permitted...
Hi Jorge. The system can send emails if i reply from the worh centre so the email transport is fine.I don't have anything in SOST and there are no marketing , archive or other blocks on the BP.However...
View ArticleRe: Email Campaign fails to send with form due to Contact not permitted...
Hello, Padraig. It's clearly stated that your BP is blocked. Check it. Add marketing permission if applies.
View ArticleRe: Enterprise Search in IC
Hello, Sweta. Could you please clarify what's stopping you from using the same approach for IC business roles as you've done for non-ic roles? You can easily add saved search and object search...
View ArticleRe: IC events not started
Hello, Radoslaw. If the only event you need is when an agent logs into the system then I think it would be better not to use IC events. Because events are intended to occur during agent's work...
View ArticleRe: Insert picture when sending e-mail from SAP CRM WEB UI
Hi Bostjan, did you mean that you are getting image in test enviroment for the same IE version and same settings which you used for production system (where you are not getting image ) ? RegardsBhavana
View ArticleRe: Insert picture when sending e-mail from SAP CRM WEB UI
Hi Bhavana, there were some SAP Notes missing. Now it is working. I can insert picture in e-mail editor.I have another question if you can help me. Do you maybe know if it is possible to change default...
View ArticleRe: Insert picture when sending e-mail from SAP CRM WEB UI
HelloPlease, check SAP Note 1898231 RegardsJoaquin
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Re: Enterprise Search in IC
Hello Andrei, Thank you for the response. 1) Currently we have Enterprise search in IC as below... 2) When we search for say Jean , it gives result, but it navigates to a screen where in , we cant...
View ArticleRe: Enterprise Search in IC
Hello, Sweta. I think it's because the standard identification procedure (searches on your last screenshot) isn't integrated with Enterprise search. And confirmation from detailed view is not in...
View ArticleRe: Enterprise Search in IC
Hello Andrei, No it doesn't populate the values to IC Account identification view. I am not sure how can we utilize Enterprise search in IC with out a custom development, as there is no data movement...
View ArticleRe: IC events not started
Hi Andrei,thank you. I debugged much and I did not find such a "logon event" so it should be right.there are many events during customer search and interaction.I did my functionality in HiddenView...
View ArticleRe: Enterprise Search in IC
If you want it exactly in account identification I think the custom development is only the way.Or as I suggested you should bring Confirm button to Account Details screen. Also a custom development....
View ArticleRe: IC events not started
Do you store z-attribute there? Or do you fill in any standard one from the result of the user choice?
View ArticleRe: Email Campaign fails to send with form due to Contact not permitted...
Hi Padraig, I'm agree with Andrei. By standard when you create a target group to be used in a campaign and when you execute the campaign all the BPs blockeds are not available to be contacted and...
View ArticleRe: How to Modify workflow Priority using ERMS
Hello Padraig, here is how I solved the issue:1. I debugged the ERMS and looked for the best place for me to put in the code. I needed to change the priority of the e-mail, if the customer has a...
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